Analyst, Customer Support (International Voice)

Job Description:

As an Analyst, Managed Services, you will be the first point of verbal contact for our patients as the Scheduler. As first impressions are lasting, our personnel must portray patience, understanding, professionalism, compassion, and accuracy.

What You'll Do: 

• Completes initial registration information of new patients following established policies and procedures.
• Process referrals before scheduling new appointments.
• Verifies coverage under eligibility.
• Evaluate physician schedules to organize appointments.
• Monitors automatic call reminder system; making sure that cancellations are 
• Identified and reconciled with the schedule. 
• Updates any changes of patient’s information in computer database and scans. updated paperwork into Electronic Health Record (EHR) including documenting phone notes when appropriate. 
• Navigate through a patient’s chart in the EHR to locate appropriate information. 
• Verifies pharmacy information and other clinical information related to a patient’s visit. 
• Documents notes in computer when appropriate.
• Other duties as assigned by supervisor. 

 
What You'll Bring: 

• Bachelor's degree.
• Experience in Market Research (Primary & Secondary) and using Online Research tools.
• Experience in making outbound phone calls (International).
• Experience entering data into Salesforce or other CRM.
• Experience using Excel.
• Attention to detail and strong organizational skills.
• Professional and polished.
• [Preferred] Previous experience in customer service, US HealthCare, and B2B SaaS. 

 
The role requires people to work in night shifts.
Working Hours:
• 9:30 PM - 6:30 AM
• 10:30 PM -7:30 AM

Who We Are:

At Phreesia, we’re looking for smart and passionate people to help drive our mission of making care easier every day. We’re committed to helping healthcare organizations succeed in an ever-evolving landscape by transforming the way healthcare is delivered. Our SaaS platform digitizes appointment check-in and offers tools to engage patients, improve efficiency, optimize staffing, and enhance clinical care.

Phreesia cares about our employees by providing a diverse and dynamic work environment. We’re a seven-time winner of Modern Healthcare Magazine’s Best Places to Work in Healthcare award and we’ve been recognized on the Bloomberg Gender Equality Index for the past three years. We are dedicated to continuously improving our employee experience by launching new programs and initiatives. If you thrive in a culture of recognition, value inclusivity, professional development, and growth opportunities, Phreesia could be a great fit!