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Technical Support Engineer, LATAM

77% Flex
Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
Latin America

Offer summary

Qualifications:

3+ years in software company, Experience in Linux/UNIX and firewall administration, Support of network security software products.

Key responsabilities:

  • Provide support via email, phone, and webcasts
  • Maintain/update knowledge base
  • Introduce support methodologies/tools
  • Work closely with global teams
AlgoSec logo
AlgoSec Cybersecurity SME https://www.algosec.com/
501 - 1000 Employees
About AlgoSec
AlgoSec, a global cybersecurity leader, empowers organizations to secure application connectivity and cloud-native applications throughout their multi-cloud and hybrid network. Trusted by more than 1,800 of the world’s leading organizations, AlgoSec’s application-centric approach enables to securely accelerate business application deployment by centrally managing application connectivity and security policies across the public clouds, private clouds, containers, and on-premises networks. Using its unique vendor-agnostic deep algorithm for intelligent change management automation, AlgoSec enables acceleration of digital transformation projects, helps prevent business application downtime and substantially reduces manual work and exposure to security risks. AlgoSec’s policy management and CNAPP platforms provide a single source for visibility into security and compliance issues within cloud-native applications as well as across the hybrid network environment, to ensure ongoing adherence to internet security standards, industry, and internal regulations. Follow us on LinkedIn for the latest and greatest in cloud-native application security, cloud security, and network security management.
See more AlgoSec offers

Job description

Logo Jobgether

Your missions

Description

At AlgoSec, What you do matters! 

Over 1,800 of the world’s leading organizations trust AlgoSec to help secure their most critical workloads across public cloud, private cloud, containers, and on-premises networks.  

Join our global team, securing application connectivity, anywhere.  

We are hiring a Technical Support Engineer for a leading support position based in Brazil.

Reporting to: Team Leader, Americas Support 

Location: Brazil (Home Office) 

Consultant 

Responsibilities: 

  • Supporting our global customers via email, phone, and webcasts, guiding AlgoSec customers, partners and Sales Engineers in product installation, operations, and troubleshooting. 
  • Maintaining and updating the AlgoSec knowledge base, participating in the buildup of the support organization. 
  • Introducing support methodologies, tools and more. 
  • Working in tight integration with the global support teams as well as with AlgoSec R&D, Delivery and Product management 

Requirements

Requirements:  

  • At least 3 years previous experience in similar position, in a software company 
  • Experience in Linux/UNIX environments 
  • Experience in firewall administration and configuration (Checkpoint, Cisco, Juniper, Fortinet, etc.) 
  • Experience in support of network security software products 
  • Independent, resourceful, problem-solver, result oriented 
  • Fast learner 
  • Team player, pleasant and with a high level of integrity 
  • Excellent written and verbal communication skills in English. 
  • Operating well under-pressure, multi-tasking. 
  • Willingness to work at irregular hours, to support our customers world-wide; we are a 24x7 Support operation. 

Advantages:  

  • Experience in SRE/DevOps  
  • Experience in Linux script languages (PERL, shell) 

AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, inclusive environment that is a pleasure to work in, and where there is an unbiased acceptance of others. AlgoSec believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance.  

Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision. 

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Cybersecurity
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Firewall ManagementNetworking SupportUNIXCisco NetworkingFortinet

Soft Skills

  • Interpersonal Skills
  • Problem Solving
  • Result-Oriented
  • Fast Learner
  • Integrity
Are you interested?

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