Customer Success Manager, Smart City

Job Title: Customer Success Manager, Smart City

Location: Remote - Texas

Reports to: Director of Customer Success

Department Name: Customer Success Team

Job Types: Full Time, Exempt 

Salary Range: 80k - $100k (Actual compensation is commensurate with job related knowledge, skills, experience, etc.)

Overview

Rubicon is seeking a Customer Success Manager to support and grow our existing SaaS clients. This role is tasked with ensuring our government partners fully adopt, use, and leverage the RUBICONSmartCity software to increase their performance and monitoring of day-to-day hauling activities. We are looking for proactive candidates with a proven track record of delighting internal and external customers with excellent service. 

Our preferred candidate must have previous solid waste experience preferably in a government operation. Additionally, knowledge of routing software for high-density fleet operations is desirable. Flexibility, tech savviness, and a passion for cities are also important attributes. The ideal candidate also will have experience in account management or customer success.

This position is located anywhere within the state of Texas.

Preferred Experience and Skills:

• S. or B.A. or comparable work experience.
• Minimum 8 years’ work experience required.
• Customer Success Proficiency -- Experience with Account Management or Customer Success, ideally for a SaaS product.
• Extensive experience and knowledge within the sanitation industry is required.
• At Least 2 years of routing and logistics experience is required.
• Tech-savvy -- Experience with SaaS technology, artificial intelligence, and machine learning.
• Proven track record of building rapport and relationships at all levels, with an emphasis on being able to build relationships with government staff and municipal leadership.
• Customer Advocate -- Work closely with key internal teams (Business Development, Launch/Implementation, and Product Teams) while advocating for the customer. 
• Liaison -- Ability to balance internal and external stakeholder expectations.
• Good listening skills and ability to understand underlying issues and how we can help solve them.
• Adaptability -- Comfortable working across a range of hierarchies and environments.
• Strong data analysis skills including creating data visualizations and related reports, using Excel, PowerBI, or other tools.
• Able to effectively prioritize and execute tasks in a dynamic, fast-paced, ever-changing startup environment. Adaptability and flexibility are critical skills.
• Excellent writer and communicator with strong presentation skills via phone, online and in person.
• High level of organization and great attention to detail.
• Microsoft Office expertise required.

**ALL CANDIDATES MUST SUBMIT A COVER LETTER FOR THIS OPPORTUNITY**

Travel Requirements: Must be willing to travel up to 30% of the time

Benefits

• Healthcare Benefits: Fully paid medical premiums for all full-time employees and their dependents
• 401(K) with employer match after 90 days of employment
• Maternity/Paternity Leave Policy: Rubicon provides paid maternity leave based on years of service, as well as paid paternity leave
• Unlimited Paid Time Off (with proper approvals)
• 11 company-paid holidays per year
• Inclusion & Diversity Affinity Groups to support belonging

Physical Demands and Working Environment

• While performing the duties of this job in a home office setting, the employee is regularly required to work on a computer for extended periods of time. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions
• To facilitate working from home, and as a requirement for this role, candidates must provide their own eligible, high speed internet access with sufficient bandwidth to execute all job functions. Company laptop will be provided
• Travel Requirements: Must be willing to travel up to 30% of the time

About Rubicon

Rubicon Technologies (NYSE: RBT) is a leading provider of software-based waste, recycling, and fleet operations products for businesses and governments worldwide. Striving to create a new industry standard by using technology to drive environmental innovation, the company helps turn businesses into more sustainable enterprises, and neighborhoods into greener and smarter places to live and work. Rubicon’s mission is to end waste. It helps its partners find economic value in their waste streams and confidently execute on their sustainability goals. To learn more, visit rubicon.com.

Rubicon is an Equal Employment Opportunity Employer. We also maintain a Drug-Free Workplace.

Rubicon is committed to sustainability and will rely on all employees to serve as an advocate for ESG both internally and externally to help grow the Company’s ESG objectives.

• Environment: Contribute, measurably, to Rubicon’s carbon reduction goal and circular economy efforts
• Social: Support Rubicon’s efforts to cultivate/promote racial and gender equity
• Governance: Advance Rubicon’s commitment to best-in-class governance practices