ServiceNow Developer

Hi,

Hope you are doing well.

Please go through the Job Description mentioned below and let me know if you are comfortable with it.

Title: ServiceNow Developer

Work Mode: Remote (Monthly once onsite)

Location: Raleigh, NC

Responsibilities and Requirements:

• Perform any necessary enhancements, upgrades, or maintenance on the platform.
• Adhere to the best practices and standards on the ServiceNow platform as defined by agency process and FedRAMP compliance.
• Handle all enhancement requests related to portal and Catalog items including retrofitting design standards for existing Catalog items.
• Be able to gather business requirements, analyze, and translate into technical documentation and development.
• Monitor application performance and analyze code.
• Adhere to advancements and changes on the ServiceNow platform and lever them to provide business solutions.
• Proactively researching and suggesting enhancements to existing engagements.
• Develop and implement fixes for bugs and issues found in ServiceNow production.
• Perform system/workflow enhancements and script changes in ServiceNow to enable changing/evolving business practices.
• Execute data mapping and bulk data imports/updates when necessary.
  
  
  

Minimum Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, or a related field.
• 3-5 years of experience in ServiceNow technology, specifically supporting the processes and administration of ServiceNow.
• Experience designing and deploying web-based end user self-service portals, building and modifying Catalog items.
• Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs.
• Experience with ServiceNow forms, fields, views, lists, UI policy and actions, and client and server scripts.
• Experience integrating ServiceNow with other tools and services; monitoring, alerting and federated sources of CI data.
  
  
  

Preferred Qualifications:

• Experience working in the governmental sector (local, state, or federal).
• Excellent verbal and written communication skills; ability to communicate clean, organized, and thorough information and data appropriate for intended audience.
• Ability to develop insightful, beneficial, and actionable analyses with detailed explanations regarding drivers of those results; produce unambiguous, comprehensive, and accurate interpretations.
• Ability to obtain a security clearance with FedRAMP administration standards.
  
  
  

Knowledge, Skills, Abilities and Competencies:

• Decision Quality
• Problem Solving
• Drive for Results
• Organizational Agility
  
  
  

| Skill | Required / Desired | Amount | Years of Experience

| Experience with ServiceNow development and/or administration | Required | 5 |

| Experience with ServiceNow Flow Designer or ServiceNow Workflow Editor | Required | 5 |

| Proficient in the Software Development Life Cycle (SDLC) process, Agile and Scrum methodologies | Required | 4 |

| Experience with IT Service Management (ITSM) or Customer Service Management (CSM) | Required | 5 |

| Experience building and maintaining integrations between ServiceNow and other systems leveraging REST, SOAP, and other APIs | Required | 3 |

| Ability to estimate software development efforts | Highly desired | 3 |

This is a remote position.