Operations Specialist, Practice Development

Overview:

Come join an innovative leader in the healthcare industry! MDVIP, based in Boca Raton, FL is seeking an Operations Specialist, Practice Development who provides departmental support for the Practice Development team with activities such as coordination and on-boarding, tracking efforts not limited to the Physician Mentor program and affiliate engagement activities, overseeing affiliate communications, and Affiliate Milestone program, while providing coordination and support to various functions within the team.

Who is MDVIP? Since opening the first affiliated practice in 2000, the MDVIP membership-based personalized healthcare program now empowers over 350,000 people to reach their health and wellness goals through in-depth knowledge, expertise, and one-on-one coaching with over 1,100 of the finest primary care doctors in America. MDVIP-affiliated doctors provide the highest level of personalized health care through consultations, comprehensive screenings, and advanced testing coupled with a wellness plan devised to help manage acute and/or chronic medical needs. MDVIP-affiliated doctors utilize the latest healthcare technologies in order to advance the delivery of primary care and improve health outcomes in America.

MDVIP has consistently been recognized as a Great Place to Work® employer since 2018, (Greatplacetowork.com/certified-company/MDVIP) and was named by Fortune and Great Place to Work® as one of  the 2023 Best Workplaces in Healthcare^™ . 

• Have a strong understanding of the Practice Development team's duties to provide onboarding support for new hires to the team as needed. ensure proper access to necessary systems and data.
• Provide guidance to Practice Development Managers and assist in problem resolution.
• Assist with the implementation and training on any new programs and systems put in place to assist the Practice Development team.
• Work as liaison with marketing to assist with programs like Cvent to assist with doctor outreach.
• Funnels/troubleshoots questions and concerns from Practice Development Managers, Affiliates, and Staff on various topics across all departments with a high level of customer service and sense of urgency. Follow up to ensure resolutions are implemented.
• In collaboration with the Practice Development Manager, coordinates logistics for local affiliate, member, and consumer events. Provides research, venue recommendations and assistance securing contracts when appropriate
• Provides administrative support to ensure an effective on-boarding process for new team members, ensuring all systems and tools are established and departmental meetings are scheduled. Organizes and schedules agenda and travel as assigned by Manager.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education / Experience / Knowledge:

Associate degree or equivalent from two-year college and at least 1 year related business experience; or equivalent combination of education and experience where one-year related experience equals one year of schooling.  Related experience assumes a similar corporate role focused on customer service, relationship building, marketing and strategy deployment.  Prior healthcare industry experience preferred.

Must have excellent verbal and written skills, and ability to prioritize workload effectively.  

Work Environment: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods of sitting at a desk and using hands/fingers for working on a computer.
• Specific vision abilities include close vision and the ability to adjust focus from near to far.
• Must talk and/or hear for significant periods of each day.
• Must be able to lift and/or move up to 40 pounds periodically. 
• To meet business needs, this position has the potential to periodically travel with overnight stays, by air or land, approximately 10% of the time

Corporate based roles:  As a corporate based role in Boca Raton, FL, employees are expected to work from the corporate office unless deemed eligible for the company’s Work from Home program.  This program has position, tenure, and performance requirements that must be met and receive management approval.  The program provides for two days per week, unless adjusted to meet extenuating circumstances. 

At no time may work be performed, or computer systems accessed, from outside of the U.S.

Individuals hired must be able to perform essential duties satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MDVIP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.