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NAVSEALOGCEN ITSS - Application Software Developer

Remote: 
Full Remote
Experience: 
Mid-level (2-5 years)
Work from: 
United States

Offer summary

Qualifications:

At least 3 years IT support experience, Experience with trouble ticketing systems, Active secret security clearance.

Key responsabilities:

  • Provide Tier 1 and Tier 2 help desk support
  • Respond to trouble tickets and troubleshoot issues
  • Validate configurations and user setups
IT Partners,Inc logo
IT Partners,Inc Information Technology & Services SME https://www.itpfed.com/
51 - 200 Employees
About IT Partners,Inc
Privately held and founded in 1993, IT Partners Inc. has been providing trusted, cost-effective IT Services to meet our customer’s goals and innovation needs in the Commercial and Federal Marketplace for over 20 years. We are Women Owned and Small Business Certified with multiple contract vehicles to ease the procurement of our award-winning services with terms favorable to the government. Our services span strategic, enterprise, application, and technical infrastructure, including customized and Commercial-Off-The-Shelf applications. From design through development and integration, training and deployment, with IT Partners Inc. as your valued business partner, you get the expertise necessary to create and realize business value.
See more IT Partners,Inc offers

Job description

NAVSEALOGCEN ITSS - Application Software Developer

Locations: Mechanicsburg PA, Kittery ME, Remote

NAVSEALOGCEN ITSS - Application Software Developer

Locations: Mechanicsburg PA, Kittery ME, Remote

NAVSEALOGCEN ITSS - Application Software Developer

Locations: Mechanicsburg PA, Kittery ME, Remote

NAVSEALOGCEN ITSS - Application Software Developer

Locations: Mechanicsburg PA, Kittery ME, Remote

NAVSEALOGCEN ITSS - Application Software Developer

Locations: Mechanicsburg PA, Kittery ME, Remote

NAVSEALOGCEN ITSS - Application Software Developer

Locations: Mechanicsburg PA, Kittery ME, Remote

NAVSEALOGCEN ITSS - Application Software Developer

Locations: Mechanicsburg PA, Kittery ME, Remote

NAVSEALOGCEN ITSS - Application Software Developer

Locations: Mechanicsburg PA, Kittery ME, Remote

NAVSEALOGCEN ITSS - Application Software Developer

Locations: Mechanicsburg PA, Kittery ME, Remote

Requirements

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Benefits

Description

The Computer User Support Specialist will provide Tier 1 and Tier 2 help desk support in support of a portfolio of systems supporting the logistics domain.   The User Support Specialist will respond to trouble tickets, provide recommendations, troubleshooting issues and provide support as needed to resolve user issues or to escalate the trouble ticket for resolution by a technical subject matter expert.   

Requirements

Candidate should have at least 3 years of experience in a related information technology environment providing support to users.   Ideally the candidate will have experience supporting the Department of Navy logistics and supply chain business systems or similar custom legacy portfolios.   Active secret security clearance is required. 

·        Ability to troubleshoot and resolve user issues using desk guides and frequently asked questions

·        Exceptional customer service mannerism and attitude

·        Experience with trouble ticketing systems

·        Ability to validate configurations and user setups

·        Strong problem-solving skills

·        Ability to communicate will a wide range of users with varying degree of IT system knowledge and experience

·        Ability to manage multiple trouble tickets and prioritize resolution activities

·        Strong team player with ability to work with project technical resources

·        Experience with JIRA or other documentation tools

·        Background with agile development methodologies

·        Must have or be able to achieve Cyber Security Workforce Certification, IAT-II.

Required profile

Experience

Level of experience: Mid-level (2-5 years)
Industry :
Information Technology & Services
Spoken language(s):
Czech
Check out the description to know which languages are mandatory.

Hard Skills

User ProvisioningAgile MethodologySoftware DocumentationVerification And Validation

Other Skills

  • Problem Solving
  • Communication
  • Customer Service
  • Prioritization
  • Troubleshooting (Problem Solving)
  • Teamwork
Are you interested?

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