Contracts Manager

About the Company

Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 50 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market. 

Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.

At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.

Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.

Purpose

The contract manager ensures the effective management of contracts throughout their lifecycle, from negotiation and drafting to execution and renewal. This role aims to minimize risk, optimize contract terms, and foster positive relationships with both internal and external stakeholders. By overseeing contract compliance, identifying potential issues, and implementing efficient processes, the contract manager contributes to the organization's operational efficiency, financial stability, and overall success. 

Responsibilities

1. Collaborate with Sales teams in both Government Services and commercial sectors to efficiently process a high volume of time-sensitive transactions. This includes managing credentialing applications, Requests for Proposals (RFPs), audit requests, and Sales contracts, adhering to specific federal, state, and local procedures.

2. Gain a thorough understanding of contract obligations and pertinent federal/state regulations affecting the business. Work closely with the Compliance Officer and internal stakeholders to ensure compliance requirements are clearly communicated, implemented, and monitored.

3. Negotiate key terms within Sales contracts to mitigate risks effectively.

4. Lead the process for facilitating customer-initiated audits, coordinating efforts with internal stakeholders and customers to ensure successful outcomes.

5. Foster and maintain robust relationships with customer provider relations teams, encompassing contract managers, agency directors, quality and compliance managers, and customer auditors.

6. Collaborate with various internal departments, including Sales, Government Services Operations, Finance, Human Resources, and Legal, to ensure seamless operationalization of contracts.

7. Drive continuous improvement initiatives, leveraging LEAN practices and tools such as Daily Management and Problem Solving, to enhance operational efficiency.

8. Participate in and lead assigned projects aimed at improving team performance, organizational effectiveness, and overall efficiency.

Qualifications

• Bachelor’s degree or equivalent work experience.
• Customer service orientation: Prioritizing exceptional service for both internal and external stakeholders, with a prompt response to inquiries and requests.
• Contract management proficiency: In-depth understanding of contract law and regulations, familiarity with various contract types, terms, and conditions, and the ability to recognize and address potential risks.
• Exceptional communication skills: Capable of articulating complex contractual terms clearly and concisely, adept at negotiation and conflict resolution, and skilled in collaborating effectively with both internal and external parties.
• Strong interpersonal skills: Energetic, proactive, and flexible, with the ability to work independently and as part of a team.
• Effective time management: Proficient in prioritizing tasks and meeting multiple deadlines, utilizing time-tracking tools and project management techniques efficiently.
• Attention to detail: Thoroughly reviews contract and compliance terms to ensure accuracy, meticulously documents communications and amendments, and maintains detailed work records.
• Analytical abilities: Capable of analyzing contract performance metrics, identifying areas for improvement, and employing strategic thinking to anticipate and address potential issues.
• Adaptability and flexibility: Comfortable with adjusting to changing priorities and deadlines, and flexible in approach when dealing with various contracts and stakeholders.
• Problem-solving skills: Possesses creative problem-solving abilities to resolve contract disputes or issues promptly and can make sound decisions under pressure.
• Negotiation proficiency: Strong negotiation skills to secure favorable terms and resolve conflicts while maintaining positive relationships.
• Comfortable in a fast-paced environment: Capable of thriving in a high-energy, deadline-driven atmosphere, managing multiple responsibilities and projects simultaneously.
• Technology proficiency: Skilled in MS Office, Salesforce, Adobe Acrobat, SharePoint, and other document management, tracking, and reporting tools, with the ability to leverage automation and digital solutions to enhance contract processes.
• Industry knowledge: Understanding of industry-specific regulations, standards, and market trends, including awareness of competitors and industry benchmarks to inform negotiation strategies.
• Ethical standards: Demonstrates integrity in handling confidential information and negotiations and adheres to ethical standards consistently.

This role is full-time (Monday through Friday) and remote-based with potential of hybrid/remote in our Marlborough, Massachusetts office.