Regional Property Claims Director

At EMC, you'll put your skills to good use as an important member of our team. You can count on gaining valuable experience while contributing to the company's success. EMC strives to hire and retain the best people by engaging, developing and rewarding employees.

*This position is eligible to work from home anywhere in the United States*

*This position will oversee the Western Region.*

Essential Functions:

• Leads and develops a regional property claims team to ensure the quality, accuracy, and timely resolution of property claims

• Monitors loss reserve adequacy and accuracy to include timeliness of any developments requiring changes in reserving.

• Reviews claims and advises team members on questions of coverage, valuation, loss exposure and loss payment

• Examines claim files to determine whether proper claim handling procedures are being followed in accordance with the Claims Guide and best practices.

• Reviews and approves high value claims within authority   

• Evaluates performance of independent adjusters and vendors

• Conducts and facilitates regular round-table meetings for Claims, Underwriting, Risk Improvement, and Marketing team members

• Reviews and addresses insurance department or customer complaints within EMC compliance guidelines

• Maintains diaries on major and/or high-profile files

• Manages the claims expense while still achieving good indemnity results and providing superior customer experience

• Ensures compliance with state and federal statutory and regulatory requirements

• Ensures workload is properly assigned to the team or vendor for proper handling

• Collaborates with team members to establish performance goals and monitors status, conducts performance reviews, and provides coaching

• Interviews, hires, and recommends salary adjustments for team members 

• Resolves disciplinary issues, reviews results, action plans, and progress

• Develops team expertise and completes succession planning, including identifying talent and implementing development plans for critical positions

• Supports diversity, equity, and inclusion initiatives

• Fosters an innovative culture, including supporting new ideas and providing guidance on potential changes

• Manages budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibility

• Models and sets the standard for claims communication.

• Provides oversight on litigated property cases to ensure they comply with EMC’s litigation guidelines

• Prepares claims expense budget for leader.

• Prepares quarterly reports to the leader on the Property Claims Department operation

• Serves on claims operations committees and/or participates in projects and meetings. 

Education & Experience:

• Bachelor’s degree or equivalent relevant experience

• Ten years of experience with commercial property claims handling in progressively responsible roles

• Prior management experience

• Insurance designations such as AIC, CIC, AIM and CPCU preferred

Knowledge, Skills & Abilities:

• Ability to obtain applicable state licenses

• Superior knowledge of the claim functions

• Excellent analytical ability and knowledge of legal liability and coverage

• Excellent leadership qualities with ability to motivate staff in the handling and disposition of claims

• Excellent knowledge of insurance contracts, and legal aspects of court procedures affecting legal liability for property line of insurance

• Ability to adhere to high standards of professional conduct while providing the delivery of superior claims service

• Strong knowledge of computers and claims systems 

• Superior organizational and written and verbal communication skills

• Superior investigative and problem-solving abilities

• Occasional travel; a valid driver’s license with an acceptable motor vehicle report per company standards is required if driving

Please note: per the Colorado Equal Pay for Equal Work Act, the hiring range for this position for Colorado-based team members is $129,295.50 - $166,096.45. The hiring range for other locations may vary.

Our employment practices are in accordance with the laws that prohibit discrimination due to race, color, creed, sex, sexual orientation, gender identity, genetic information, religion, age, national origin or ancestry, physical or mental disability, medical condition, veteran status, active military status, citizenship status, marital status or any other consideration made unlawful by federal, state, or local laws.

All of our locations are tobacco free including in company vehicles.