Solution Sales Executive - Workforce Management

So, what’s the role all about?

The Workforce Management Solution Sales Executive is the primary driver for sales and expertise in an organization’s WFM functions. The individual will be highly motivated, entrepreneurial, and able to own the sales process from initial contact through closing the sale.  This individual will be able to assess and understand the business environment of a customer and what they are trying to achieve, position the WFM solution in a way that shows we can exceed customer’s needs and differentiate the NICE WFM product from the competition, assist in building a business case and messaging to help push the deal to closure.

How will you make an impact? 

• Responsible for achieving annual sales quota and personally negotiating Enterprise-wide agreements. 
• Coordinate and lead all sales activities to achieve business goals. 
• Ensure the proposed sales and solutions capitalize on NICE CxOne's strengths and can be implemented successfully. 
• Establishing new strategic relationships while maintaining existing relationships and analyzing customer’s business situations to identify constraints and new opportunities due to technological advances. 
• Develop and maintain high-level relations with ‘C’levels. 
• Initiate, support, develop and monitor purchasing agreements between NICE CxOne and the customer.

Have you got what it takes?

• 5+ years of experience selling in an overlay hunter-type of role.
• 3+ years selling Workforce Management solutions into Enterprise Contact Centers.
• Superior relationship and client management skills that effectively build trust and credibly manage/resolve customer escalations.
• Collaborative approach to sales that includes working with multiple groups both internally and externally.
• Exceptional communication and presentation skills that build confidence and credibility with C and VP-level executives.
• Inherent self-sufficiency, flexibility and confidence with a preference for autonomy to take ownership and manage activities & processes to achieve revenue results.

You will have an advantage if you also have:

• Experience/knowledge of CCaaS, CX, and Conversational Ai solutions.
• Experience/knowledge selling a full suite of SaaS products. 
• WFM, IEX or similar Workforce Management platform

What’s in it for you?

Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NICE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NICEr!

Requisition ID: 4259
Reporting into: RVP of Sales
Role Type: Individual Contributor