Business Systems Solutions Manager

Overview:

World Travel Holdings is seeking a Business Solutions Manager for the B2B division - Dream Vacations and CruiseOne. As the Business Solutions Manager, you will play a crucial role in overseeing and leading a team of business analysts and UI/UX designers ensuring the successful execution of projects and design initiatives are contributing to the overall growth and efficiency of the organization. This role involves a combination of strategic thinking, team leadership, and an understanding of business analysis methodologies as well as UI/UX design best practices.

About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

• Lead and manage a team of business analysts, providing guidance, support, and fostering a collaborative and innovative team environment
• Manage a UI/UX team, ensuring best practices and necessary processes are adopted/followed to get to the intended outcome quickly
• Act as a bridge between UI/UX and other teams, advocating for user-centered design principles throughout the organization, ensuring the customer perspective is integral to all decisions
• Work with product managers and management team to allocate business analyst and UI resources for projects
• Develop and implement strategic initiatives to enhance business analysis processes, ensuring efficiency and alignment with organizational goals
• Oversee the planning and execution of business analysis projects, ensuring they are completed on time and within scope
• Act as a liaison between the business analysts, UI/UX designers, product managers and senior management, providing regular updates on project status, challenges, and opportunities
• Mentor and coach team members, promoting professional development and ensuring the team's skill set aligns with industry best practices
• Participate in sprint reviews and scrum meetings to ensure all tasks stay on track
• Serve as a high performing individual contributor as needed, while simultaneously leading the business analyst and UI/UX team

• Bachelor’s degree in information technology, business, or a related field
• 5+ years project management experience
• In-depth knowledge of business analysis methodologies, tools, and best practices
• Strong leadership and team management skills, with the ability to motivate and inspire a team of business analysts and UI/UX designers
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels
• Strategic thinking and problem-solving abilities
• Project management certification (e.g., PMP), Business Analysis certification (e.g., Certified Business Analysis Professional) and Travel Industry related experience are an advantage
• Experience managing or leading a UI/UX or consumer facing design projects a big plus