Helpdesk Support Specialist (Remote-Nights)

Overview:

About Xerox Holdings CorporationFor more than 100 years, Xerox has continually redefined the workplace experience. XIT Staffing, a division of Xerox dedicated to staffing solutions, is committed to collaborating closely with our internal clients to fulfill their staffing needs.

Our client is seeking a remote Helpdesk Specialist I to handle all password reset activities for after hours support.  This is a 1 year contract (Full-time M-F 3PM-11PM).

Responsibilities:

• Answer calls/emails regarding password issues
• Verify users' credentials
• Collaborate routinely with customers on password issues
• Escalate unresolved issues to the apporpriate contact
• Provide excellent customer service directly to clients end-user

Qualifications

• Prior Helpdesk Support experience
• Excellent customer service experience
• Great troubleshooting experience and general IT experience
• Preferred experience with Kantime, UKG and or Azure 

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