Sr Site Reliability Engineer - Remote

Veradigm Provider

Veradigm offers provider practices a suite of easy-to-use healthcare provider solutions that help streamline clinical and financial workflows. We then deliver actionable insights to drive improved outcomes, reduce patients’ out-of-pocket costs, and enhance patient understanding of their disease state and medication therapy.

Our healthcare provider solutions help practices to:

• Reduce the administrative burden associated with ever-changing regulatory and reimbursement requirements
• Improve practice financial performance and take advantage of the benefits of health information technology innovations
• Enhance patient satisfaction by reducing high costs and long wait times common to many prescriptions
• Get patients all their specialty medications faster and more easily

As a Senior Site Reliability Engineer, you will bring at least 4-7 years of relevant industry experience, including a minimum of 3 years as a Site Reliability, DevOps Engineer or equivalent. Your daily duties will go beyond simply handling incidents. You will also be responsible for providing mentorship to other engineers, guiding their growth and encouraging a workplace culture of excellence and perpetual improvement.

The ideal candidate for this position is someone with a passion for delving into and resolving complex technical challenges. You must be self-driven, possess exceptional problem-solving capabilities, and exhibit outstanding communication skills. Your role will involve frequent collaboration with cross-functional teams, where your ability to articulate technical concepts to a diverse audience will be key.

Experience in tracking Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) are essential, as these will be your tools to quantify and achieve our high standards of service reliability.

What you will contribute:

• Serve as an on-call engineer, responsible for managing and resolving incidents that affect the availability and performance of our systems.
• Collaborate with teams with many years of experience in development, operations, and infrastructure to design, implement, and maintain robust, scalable, and reliable systems.
• Proactively monitor and analyze system metrics to identify potential issues and take necessary actions to prevent or mitigate them.
• Conduct thorough root cause analysis of incidents, identifying underlying issues and implementing long-term solutions to prevent recurrence.
• Automate manual processes and tasks to improve efficiency and reduce human error.
• Participate in capacity planning and performance optimization efforts to ensure system scalability and reliability.
• Stay updated with the latest industry trends and emerging technologies related to cloud services and Site Reliability Engineering.

The ideal candidate will have:

• Bachelor’s degree in computer science, engineering, or a related field (or equivalent work experience).
• 4-7 years of experience in development, operations, and infrastructure, with a current or most recent role as a Site Reliability Engineer, DevOps Engineer, or an equivalent position for at least 2-3 years.
• Coding proficiency in a high-level programming language (C# preferred) and applied knowledge of Object-Oriented Programming: Java, Objective-C, C#, C/C++, Python. 
• Proficient in scripting and automation using languages such as Python, Bash, or PowerShell.
• 3+ years of experience with service-oriented architectures and microservices.
• Brings a solid understanding of Site Reliability Engineering principles, with a substantiated history of successfully applying SLAs, SLIs, and SLOs to enhance and quantify system dependability and efficiency.
• Extensive experience in incident management and on-call support, preferably in a high-availability production environment.
• Strong knowledge of cloud services, particularly in Azure and AWS, including virtual machines, networking, storage, and load balancing.
• Excellent troubleshooting and problem-solving skills, with a keen attention to detail.
• Self-driven and motivated, with the ability to work independently and prioritize tasks effectively.
• Strong communication and interpersonal skills, with the ability to collaborate and communicate effectively with cross-functional teams.
• Familiarity with DevOps practices and tools, such as CI/CD pipelines and infrastructure-as-code.
• Experience with monitoring and logging tools, such as Splunk, Prometheus, Grafana, ELK stack, or similar.

Bonus Skills and Certifications

• Certifications in Azure, AWS, Terraform, Kubernetes