ServiceNow Administrator | Req#3445

Description

ActioNet has an immediate opportunity for a ServiceNow Administrator. ActioNet is an IT service provider and solutions integrator headquartered in Vienna, VA that works with the Federal Government and Department of Defense.

As the Administrator of the ServiceNow platform and applications, responsibilities include coordinating initial setup, managing day-to-day operations, ensuring security, and overseeing upgrades. Additionally, tasks involve implementing strategies for optimization, performing software configurations, and providing technical guidance for development and testing processes.

Primary Responsibilities: 

• Administrator of ServiceNow platform and applications.
• Coordinate and facilitate initial platform configuration​, resources, and updates and upgrades​​​.
• Responsible for instance stack​, day-to-day support​, system upgrades​, integrity​ and overall health and performance​​​.
• Oversee instance security including access control, accounts, groups, roles and delegated development.
• Participate in design workshops to design ServiceNow platform.
• Implement strategies for improving and maintaining operations, maintenance, security and performance of the ServiceNow platform, operating model, and best practices.
• Perform software install, configuration, data migration, and development of workflow and internal and external interfaces. 
• Contribute technical guidance in development and completion of user stories, acceptance criteria, use cases, master test plan, and user acceptance testing and sign-off.

●        Perform other duties as required.

Required Job Experience: 

• Five years of experience with administration, maintenance, patching, upgrade, and support of ServiceNow platform including Sub-Production and Production instances.
• Conducted multiple implementations of configuring, administering, release and enhancements to ServiceNow Platform.
• Demonstrated experience with design and implementation of ServiceNow FedRAMP High instances, Security Assertion Markup Language, Single Sign-On, Active Directory Federation Services, Common Access Card, and Multi-factor authentication.
• Demonstrated experience with design and implementation of ServiceNow Mid Server.
• Demonstrate experience with design and implementation of ServiceNow platform.

• Certified ServiceNow Administrator Certification
• Degree in Computer Science, Engineering, Business, Management or equivalent experience or certifications.
  

Preferred Experience (nice to have):

• Preferred,  Candidates with 2-3 years of experience supporting a government entity (federal, SLED, or local).
• Preferred, Candidates that currently hold a clearance with the government or have held a Public Trust in the last 3 years.
•  Other certifications from ServiceNow, Database, Server, CompTIA, ITIL, and other vendors.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security and IT Managed Services.   With 24+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

• We are committed to make ActioNet a great place to work and continue to invest in our ActioNeters
• We are committed to our customers by driving and sustaining Service Delivery Excellence
• We are committed to give back to our Community, help others and make the world a better place for our next generation

ActioNet is proud to be named as a Top Workplace for the ninth year in a row (2014 - 2022).   We have 98% of Customer retention rate.  We are passionate about the inspirational missions of our customers and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health and well-being of our nation.

What's in It For You?
As an ActioNeter, you get to be part of exceptional team and a corporate culture that nurtures mutual success for our customers, employees and our communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy and a desire to develop your skills, experience and career.  Are you ready to make a difference?

ActioNet is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

********Direct Applicants, only.  No Agencies, No third-party recruiters, please********