Match score not available

Unlock Premium Benefits Today!
🚀 Elevate your career with priority access.
Stand out to top recruiters with Jobgether Priority Access:
  • ✅ Top Match: We help you identify job offers where you're a perfect fit.
  • ✅ Exclusive Referral Service: Connect directly with recruiters as a Jobgether Certified Premium User.
  • ✅ Personalized Feedback: Receive expert guidance on applications and have your profile manually reviewed.

Start Your Free Trial Now!

Start my free trial

Outbound Phone Transfer Agent

77% Flex
EXTRA HOLIDAYS
Remote: 
Full Remote
Contract: 
Part time
Work from: 
Arizona (USA)

Offer summary

Qualifications:

Effective communication skills, Comfortable with phone communication.

Key responsabilities:

  • Handle calls to Discover Card Holders
  • Transfer customers to account specialists
Education at Work logo
Education at Work Large https://www.educationatwork.org/
1001 - 5000 Employees
About Education at Work
Education at Work (EAW) is a provider of innovative contact center and workforce solutions, creating employment pathways for college students leading to personal growth, financial freedom and career success. EAW’s Difference:• Over nine years of experience working with the world's most recognizable brands and institutions of higher education.• Formal relationships with universities allow for operation performed out of campus-convenient centers and continuous access to the student population in order to meet business needs.• Diverse talent pipeline which clients have utilized to hire students after graduation time and time again.• An inspired, committed workforce where students earn an hourly wage and up to $5,250 per year in tuition assistance, incentivizing client and academic performance. (EAW has over $50 million in combined wages and tuition assistance paid to date) EAW partners benefit from EAW’s workforce that has a proven track record of delivering customer satisfaction which goes above and beyond industry expectations. to a direct pipeline from student workers to full-time employees.
See more Education at Work offers

Job description

Logo Jobgether

Your missions

About Education at Work
Education At Work (EAW) enables low and middle-income college students to secure a high-quality postgraduate job through evidence-informed work-based learning programs. EAW aims to equip students with the high-value skills and experiences sought in the professional world by offering meaningful work opportunities.

The Opportunity
For several reasons, customer support is crucial in modern business operations, making it indispensable as an operational area of focus across multiple business sectors, including finance, health care, and IT. This Forbes article argues that “Customer service is not a department. It is a philosophy to be embraced by every employee—from the CEO to the most recently hired.” In addition to building your soft skills and gaining valuable work experience, our work-based learning programs also offer the opportunity to gain technical skills.

Customer support is a rich professional development source, particularly in skills needed in many job sectors. EAW consults industry leaders and researchers to ensure that our skills and experiences support students on their path to a good first job. Here are some of the essential skills you will further develop and be able to demonstrate to future employers from your EAW:

● Effective Communication in a business environment
● Problem-Solving
● Dependability and a Strong Work Ethic
● Adaptability and flexibility
● Teamwork and Collaboration

In collaboration with your college or university, Supervisors at EAW can help you craft a course of study, including technical certifications, that will increase your employability after graduation.

What Are We Looking For?
  • Students who are patient communicators and comfortable speaking with people over the phone
  • Students who are responsible and able to handle a professional job in a business environment–this includes punctuality/attendance expectations, receptive to consistent feedback and coaching, and adaptability with a positive attitude, etc.
  • Students who are able to work at least 20 hours per week – with the opportunity to work up to 30 hours per week during the school year and up to 39 hours during school breaks, (subject to our business needs)
  • Students who are able to work year-round – including the school breaks including summer and winter break 

    • Key Responsibilities
  • Handle outbound calls to Discover Card Holders with past due balances
  • Update contact information and review scripted disclosures during calls
  • Transfer card holders to account specialists for further assistance

    • Student Benefits
  • Competitive pay and up to $5,250 in tuition assistance per academic year based on attendance and tenure
  • Fully remote position with locally-based supervisors for in-person support
  • Mentorship/Coaching opportunities
  • Paid in-person training

    • Work Requirements/Expectations
  • Proactive mindset with the ability to prioritize tasks, seek assistance when needed, and collaborate effectively within a team
  • Excellent verbal communication skills, comfortable engaging with customers over the phone, and dedicated to providing exceptional service
  • Commitment to working a minimum of 20 hours per week, with the flexibility to increase hours during the school year and up to 29 hours per week during breaks
  • Professional demeanor - including punctuality, attendance, and receptiveness to feedback and coaching
  • Strong organizational, planning, and time management abilities
  • Demonstrate empathy, patience, and a positive attitude in all customer interactions
  • Capacity to manage multiple projects
  • Attention to detail and commitment to meeting departmental and individual goals, including call metrics and quality standards
  • Team player mentality with a focus on collective success
  • Availability to schedule work during DFS Core Work Hours 
    • o Monday through Friday: 6:00 am - 8:00 pm MT 
    o Saturday: 6:00 am - 12:00 pm MT
    o Sunday: 7:00 am - 12:00 pm MT (last Sunday of the month only

    Technical Requirements
  • Maintain PCI Compliant workspace in order to protect sensitive data, including a quiet workspace so you can focus on your customer.
  • Must have a minimum of 100 MBPS download/10 MBPS upload speed from your internet provider. A wired connection is required.
    • Please note: EAW is NOT considered an On-Campus Employer and cannot accept CPT/OPT sponsorships.

    THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.

    Required profile

    Experience

    Spoken language(s):
    English
    Check out the description to know which languages are mandatory.

    Hard Skills

    PCI Compliance

    Soft Skills

    • Effective Communication
    • Problem Solving
    • Work Ethic
    • Adaptability
    • Flexibility
    • Teamwork
    • Team Collaboration
    Are you interested?

    Go Premium: Access the World's Largest Selection of Remote Jobs!

    • Largest Inventory: Dive into the world's largest remote job inventory. More than half of these opportunities can't be found on standard platforms.
    • Personalized Matches: Our AI-driven algorithms ensure you find job listings perfectly matched to your skills and preferences.
    • Application fast-lane: Discover positions where you rank in the TOP 5% of applicants, and get personally introduced to recruiters with Jobgether.
    • Try out our Premium Benefits with a 7-Day FREE TRIAL.
      No obligations. Cancel anytime.
    Upgrade to Premium

    Find other similar jobs

    SEE MORE JOBS
    Sign in or sign up with Google or LinkedIn