Remote Deployment Service Engineer (Server/ Storage)

Remote Deployment Service Engineer (Server/ Storage)

  

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Job Description:

   

In this role you will be respoinsible for managing precisely planned deployments, updates and patch installations to a satisfactory resolution.

You will coordinate and execute installations and deployments remotely for hyperconverged solutions, storage platforms and operating systems. On receipt of a service request the Remote Deployment Service Engineer manages the timeline, prerequisites, execution plan and all related details for the service request.

You will frequently contribute to the development of new ideas and methods. RDSE works on complex problems where analysis of situations or data requires an in-depth evaluation of multiple factors. You will exercise significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives. You may provide mentoring and guidance to lower level employees.

How you'll make your mark:

• Perform scheduled activities for customers including deployments, upgrades, vCenter migrations, and capacity balancing on Hyper Converged Infrastructure.

• Work with the stakeholders to perform deployment and upgrade projects.

  • Server

  • Storage

  • VMware

  • Hyper-V

  • Networking

  • Linux

• Respond to service, product, technical and customer relations questions on subjects such as planning, deployment, upgrade, features, specifications.

• Engages team members for support as required to ensure internal or external business and end user Service Level Agreements (SLA) demands are met.

• Creative and imaginative in developing customer solutions alone or as part of a team.

• Escalates issues, problems, risks, and constraints to the appropriate parties for clarification and resolution.

• Collaboration with the project stakeholders detailed project plans and work breakdown structures.

• Assess technical impact of specific activities and provide feedback for process improvements

• Promote a culture of service delivery excellence

About you:

• Bachelor's degree in computer science or related field, or equivalent experience.

• 3+ years’ experience in technical support/ remote deployment

• Enterprise Product support/field experience

• Servers (ProLiant, Synergy, Apollo, Blade Servers, Moonshot) or Storage (StoreOnce, MSL, MSA, SAN Switches)

• Guest OS knowledge (Windows Server, Linux, VMware, Hyper-V)

• Very good command of English (verbal & written)

• German is considered as a strong advantage.

• Spanish, Italian and Polish are considered as advantage.

• Ability to properly maintain technical documentation.

• Customer oriented, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.

• Analytical and problem-solving skills

• Time management skills and working with tough deadlines.

• Readiness for working at flexible working time.

• Ability to handle multiple tasks at the same time and ability to prioritize.

• Experience with SFDC/ PSA will be considered as advantage.

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity, Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

#bulgaria

#operations

Job:

Services

Job Level:

TCP_04

    

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

   

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.