Team Manager - Policy Admin

Job Summary

Zurich Middle East is part of Zurich Insurance Group, one of the worlds largest and most experienced insurers. Our mission is to help our local community understand and protect themselves from risk both locally and globally.

The Team Manager for Policy Administration will evaluate, assign, and monitor the teams activities to ensure work completion in order to improve work output. They resolve complex transactions, customer inquiries, policy, or billing questions by being a subject matter expert. Responsible for the development of team members as well as implementing plans that improve the work environment and business results.

Job Accountabilities

As Team Manager of Policy Administration, your role will involve:

• Assist management by evaluating, assigning, and monitoring workflow to ensure work completion and teamwork of the Service Operations team.
• Supervise and track the teams' production progress towards daily, weekly, and monthly goals and deadlines, and take pro-active steps, maintain thorough and current working knowledge of procedures, methods, and regulatory requirements,
• Collaborate with stakeholders and peers to develop, pilot, and execute improvements.
• Understand, support, and advocate the organizations overall strategy and communicate company strategies related to product, processes, policies, and practices.
• Manage the teams to effectively deliver enhanced customer experience, quality standards and service level targets related to performance metrics along with Zurich's core values, company, and regulatory guidelines.
• Coach employees on behaviors and activities with the goal of performance improvement, culture of continuous improvement, technical training, and career development of personnel.
• Create and implement plans that will improve individual, team, and business performance, and maintain thorough and current working knowledge of procedures, methods, and regulatory requirements.
• Promote identification and delivery of opportunities to provide quick and appropriate responses to complex issues and complaints, to enable business improvements while identifying and mitigating risks to the business.
• Ensure team members have performance plans that contain SMART objectives.
• Develop competence in the team and identify training needs and deal with poor performance in a timely and effective manner.
  
  

Job Qualifications

To be successful in this role, you will need:

• Bachelors degree (or equivalent) in Finance or Business Administration and 5 or more years of experience in a related field.
• Experience in the financial services industry in a similar role within a customer service environment.
• Familiarity with customer needs and those of their advisers.
• An ability to understand, interpret and translate customer requirements into deliverables.
• Proficiency in English language (both written and verbal) is a MUST, as it will enable effective communication with clients and stakeholders.
• Good understanding of Insurance in the region.
• Good understanding of the compliance requirements affecting dealings with Intermediaries, Brokers, and Agents.
• Strong reputation for delivery against targets
• Relationship management skills at all levels both externally and within the organization.
• Excellent customer service, communication, influence, and motivation skills.
• Excellent influencing, negotiation and prioritization skills
• Flexibility, agility and creativity in dealing with business challenges and problems.
• Ability to deal with different cultures and maintain effectiveness.
  
  

Why Zurich

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right?

We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great!

Join us as we constantly explore new ways to protect our customers and the planet.

• Location(s): AE - Dubai
• Remote working: No
• Schedule: Full Time
• Recruiter name: Leigh Jeremy Jaye Santander