Offer summary
Qualifications:
5 years of dispute management experience in fintech or a financial institution, 3 years of team management experience, Deep understanding of card brand dispute rules and regulations.Key responsabilities:
- Lead and mentor team of Disputes Specialists
- Improve team efficiency and product enhancements
- Collaborate cross-functionally to investigate technical issues
- Track performance metrics and chargeback success rate
- Provide guidance on escalated disputes cases