Senior UX Researcher

About the role

As Flex enters a new phase of growth, we are hiring a Senior UX Researcher to bring foundational and strategic insights to our product development. At the core of Flex’s ethos and product offerings is helping people navigate their financial lives towards more stability and security. To that end, research at Flex is tasked with weaving traditional UX research together with cutting edge behavioral science to inform decision-making at every level of the company. In addition to clear UX thinking, your expertise in human judgment and decision-making, including understanding preferences, planning, and structuring choices will be essential to building behaviorally informed products. This role can be remote or hybrid (for those in New York City).

What you’ll do:

• Design and conduct end-to-end research. You will develop and execute quantitative—and some qualitative—research plans, including surveys and survey experiments, test psychological theories with on-platform behavioral data, and talk to users to uncover mental models and evaluate usability.
• Bring theory and data together. Use your knowledge of how the mind works to make sense of quantitative and qualitative data, and help stakeholders understand how general psychological frameworks can be applied to Flex’s products.
• Collaborate with a variety of stakeholders. Empirical rigor is at the core of how Flex operates, which gives you an opportunity to partner with a wide range of stakeholders, including designers, PMs, data analysts/scientists, marketers, and business strategists.
• Advocate for the customer. Researchers are the voice of the customer and we care deeply about doing right by them. You will uncover and describe what customers want and need from Flex’s products and advocate on their behalf.
• Be creative and take intellectual risks. The right method to answer a given question might not exist right now, and this role is an opportunity to think hard, be creative, and see how you can solve thorny problems. We want the right answer, whether it uses familiar methods or novel ones.

Key qualifications:

• Training in a relevant field. Be an expert in your field, whether that’s psychology, cognitive science, experimental/behavioral economics, or a more traditional UX field like HCI or HF—it doesn’t really matter which department you got your degree in as long as your skillset and interests fit the role. A PhD is preferred, but not required.
• Deep experience with quantitative research. An ability to think extremely clearly about how to design proper controls and how to measure the kinds of constructs that pervade judgment and decision-making research.
• A passion for creating understanding. Excellent communication skills and a desire to convey complex ideas to engaged non-specialists.
• Fluency in making sense of data. Clean, analyze, and visualize data using R, Python, or an equivalent statistical programming language.
• Solid understanding of qualitative methods. Experience with qualitative research methodologies to provide a holistic view of user experiences is a plus.

The national pay range for this role is $156,000-$172,000 in base salary. Individual compensation will be commensurate with the candidate's experience aligned with Flex's internal leveling guidelines and benchmarks.