Offer summary
Qualifications:
Availability between 7AM-7PM CST, 1+ year in customer service, Knowledge of EHR systems/medical terminology, Strong troubleshooting skills, Ability to perform independent research.
Key responsabilities:
- Respond to customer requests for assistance promptly and professionally, Consult with customers via phone/chat/email, Create knowledge base articles for customer support site, Analyze and troubleshoot software-related issues for customers, Document customer tickets in CRM system