Offer summary
Qualifications:
2-3 years experience in IT support, Familiarity with Windows, Linux, cloud services.Key responsabilities:
- Handling client support requests efficiently
- Managing data protection environments for clients
CMC is looking to expand our team with a IT Solutions Engineer! The IT Solutions Engineer is responsible for providing Tier 1 and 2 levels of support as well as maintaining the integrity of our internal systems. This position will work closely with our managed service customers and get to know their business to provide the best possible service levels. The majority of our customers have internal IT staff, so we work closely with them to provide superior co-managed support. The role will work closely with our Tier 3 support team and will be exposed to additional projects and technologies in a learning environment. As a managed service provider, we work with a very wide range of technologies, applications, systems, people and work cultures and are able to help our technicians gain valuable skills that otherwise may be off limits in other companies.
Please note while this position is fully remote in the New England area, we do encourage coming to our Exeter, NH office for all-hands team meetings, typically 2-4x per month. We promise to serve snacks!
Here’s what we are looking for (skills):
Requirements
Here is what you will be doing (duties):
Benefits
Here is what we provide you with (benefits) -
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