About Attentive:
Attentive® is the AI marketing platform for leading brands, designed to optimize message performance through 1:1 SMS and email interactions. Infusing intelligence at every stage of the consumer's purchasing journey, Attentive empowers businesses to achieve hyper-personalized communication with their customers on a large scale. Leveraging AI-powered tools, a mobile-first approach, two-way conversations, and enterprise-grade technology, Attentive drives billions in online revenue for brands around the globe. Trusted by over 8,000 leading brands such as CB2, Urban Outfitters, GUESS, Dickey’s Barbecue Pit, and Wyndham Resort, Attentive is the go-to solution for delivering powerful commerce experiences for consumers with the brands they love.
Who we are
We are looking for a driven customer success person to join our team as a Client Strategy Manager. You will work closely with the executive team to help refine and improve our customer success processes and playbooks. You will also coordinate cross-functionally with marketing, sales, product, and design to bridge the gap between product and customers. Your core responsibility will be working with customers as a trusted consultant and to own customer relationships completely.
Why Attentive needs youCement the relationship with new and existing customers including: onboarding, integration, account growth, new product adoption, and renewalsDevelop a “consultant” perspective to client communications, questions, and meetingsLead and present at regular client meetings, both in-person and over video conferenceAnalyze customer usage to form accurate forecasts, and to have complete visibility into renewal pipeline; identify, clearly communicate, and manage risk throughout the year through proactive touch points and take the lead in developing resolution strategiesWork closely with the executive team to translate customer feedback into specific product requirements
About you2-4 years of account management experience required, preferably at a marketing/software companyStrong understanding in customer success techniques and strategiesComfortable learning new software (for design, data management, and internal tools)Experience navigating complex work processes, tight timelines, and changing teamsExtremely detail oriented and organizedKnowledge of Salesforce or related CRM tools Interest in startups, software and entrepreneurshipExperience managing and negotiating renewal and expansion opportunities
You'll get competitive perks and benefits, from health & wellness to equity, to help you bring your best self to work.
For US based applicants:
- The US base salary range for this full-time position is $76,000 - $100,000 annually + bonus/commission + equity + benefits
- Our salary ranges are determined by role, level and location
#LI-AL1 #DNI
Attentive Company Values
Default to Action - Move swiftly and with purpose
Be One Unstoppable Team - Rally as each other’s champions
Champion the Customer - Our success is defined by our customers' success
Act Like an Owner - Take responsibility for Attentive’s success
Learn more about
AWAKE, Attentive’s collective of employee resource groups.
If you do not meet all the requirements listed here, we still encourage you to apply! No job description is perfect, and we may also have another opportunity that closely matches your skills and experience.
At Attentive, we know that our Company's strength lies in the diversity of our employees. Attentive is an Equal Opportunity Employer and we welcome applicants from all backgrounds. Our policy is to provide equal employment opportunities for all employees, applicants and covered individuals regardless of protected characteristics. We prioritize and maintain a fair, inclusive and equitable workplace free from discrimination, harassment, and retaliation.
