Offer summary
Qualifications:
2-5 years helpdesk/desktop IT experience, Experience with ticketing systems and Windows 7/10.Key responsabilities:
- Field calls and emails from clients
- Resolve 60% training questions, 40% software issues
Match score not available
Priority access
Match score not available
Helpdesk (Software Support Engineer)
73% Flex
Remote:
Full Remote
Experience:
Mid-level (2-5 years)
Work from:
New Jersey (USA)
Job description
Your missions
Must Haves
Our client sells proprietary IT management software. The software is mainly used for asset management and as a ticketing system. This helpdesk (Software Support Engineer) will be fielding calls and emails from their direct clients solving 60% "how do i do this? " training questions and 40% software issues.
- Very strong communication and customer service skills, high energy
- 2-5 years experience working on helpdesk/desktop IT teams
- experience training end users
- experience using ticketing systems
- windows 7/10
- SQL Server
- Cloud
Our client sells proprietary IT management software. The software is mainly used for asset management and as a ticketing system. This helpdesk (Software Support Engineer) will be fielding calls and emails from their direct clients solving 60% "how do i do this? " training questions and 40% software issues.
- Healthcare is 100% paid for.
- work hours 9am- 5pm.
- role is 100% remote but manager wants for someone to be in NJ/NYC area so they can attend quarterly meetings and out of office outings (Christmas party, etc...)
Required profile
Experience
Level of experience: Mid-level (2-5 years)
Industry :
Human Resources, Staffing & Recruiting
Spoken language(s):
English
Check out the description to know which languages are mandatory. Soft Skills
- Interpersonal Skills
- Customer Service
- Teamwork
- High Energy
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