Offer summary
Qualifications:
Bachelor’s degree or equivalent work experience, 5+ years managing professional services, implementations, or onboarding functions preferably in a SaaS environment, Exceptional interpersonal skills, Proven track record of optimizing customer processes and tools, Ability to drive operational excellence.
Key responsabilities:
- Oversee and manage Global Technical Implementations team
- Develop strategies for unified support for global customers
- Facilitate smooth customer engagements across different departments
- Establish KPIs to measure team effectiveness and customer satisfaction
- Manage service portfolio to support strategic services and implementation needs