Offer summary
Qualifications:
BS in Information Technology or equivalent experience, 1-2 years of similar role experience, Proficiency in desktop support, Windows Server, TCP/IP, ITIL experience and language skills are advantageous.
Key responsabilities:
- Provide 1st level technical support to users on hardware and software issues
- Manage tickets priority and resolution as per SLA
- Communicate with customers and document processes/procedures
- Help in IT infrastructure maintenance, troubleshoot hardware/software