Dutch speaking Digital Health Coach

• Working pattern: Part-time
• Contract type: Fully remote, self-employed, flexible
• Reports to: Service Manager
• Location: Fully remote

About Liva Healthcare

Demand for our health coaching services is continuing to grow. This has created new opportunities for experienced registered dietitians, nutritionists and healthcare professionals to join us as Digital Health Coaches. If you are an effective multi-tasker, who excels in managing your own caseload and you're passionate about providing the best possible care online, then we would love to hear from you.

At Liva we do not go to work, just to work, but because we are fortunate enough to help people improve their chronic conditions. Having relationship-focused, professional and caring Health Coaches to deliver our programmes, is not only important but a top priority.

Are you a health professional, with a degree-level background in health? Are you an empathetic, natural-relationship-builder, who can talk to anyone and everyone? And can you demonstrate strong coaching and motivational interviewing skills, to support health behaviour change?

The Role

As a Liva Health Coach, you will remotely support a caseload of service users on our 24 month structured programmes, providing one-to-one through our app and video-based consultations.

The key to this is the application of excellent behavioural change skills, working through any potential barriers to support patients with their health. 

You will have the opportunity to undertake training in motivational interviewing and behavioural change in order to support you in delivering successful coaching through the evidence-based Liva Coaching Model theoretical framework.

You will be supported by a registered healthcare professional as your Service Manager throughout and provided with relevant training to help you succeed in the role. 

Key Responsibilities

Structured programme delivery

• Delivering one-to-one video-based health coaching to our service users accessing our structured programmes, over a period of 24 months
• Support service users to use our app to improve their health, and communicate through video- and text-based messaging

Person-centred behaviour change 

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  Proactively manage a minimum caseload (working hours dependent), delivering gold-standard digital health coaching
• Manage and monitor members with additional complex health needs in line with Clinical Governance guidance
• Deliver effective health coaching interventions using a holistic and person-centred approach, employing behaviour change theories and skills
• Treat everyone with dignity, and respect different cultures, religions, ways of life and other personal characteristics at all times

Service quality and development 

• Manage own caseload to ensure service users receive appropriate levels of support and expectations are met
• Gather feedback to support the evaluation of the quality of the service and to inform service changes and developments
• Lead by example by demonstrating excellent customer service, delivery skills, organisation and professionalism
• Collect and record outcomes, monitoring and impact data using required systems, contributing to the evaluation of the service

General responsibilities

• To comply with all codes of practice and conduct, including policies and procedures concerning data protection, health and safety and safeguarding
• To be committed to the promotion of equality, diversity and inclusion for others, both colleagues and members
• Ensure data is kept securely in line with data protection law and Liva Healthcare’s procedures

Person specification

Qualifications / experience

• Training and experience in weight management and diabetes is an advantage not required
• A minimum of a degree in a health-related subject – we particularly welcome applicants with a background in nutrition and health
• A BLCN registration is required
• Experience in a role that involves supporting individuals with behaviour change (desirable)
• Motivational interviewing, behaviour change, or health coaching qualification and experience
• Need to speak native Dutch and fluent in English

Knowledge

• Knowledge of the wider determinants of health, including social, economic and environmental factors
• Understanding of personalisation, health coaching and the skills required to support self-care
• A sound understanding of the practical application of nutrition-related advice
• Knowledge of lifestyle behaviours impact on health and long-term conditions
• An understanding of the principles of confidentiality and how these apply when handling member information

Aptitudes, skills and competencies

• Tech-savvy - you use apps and computer-based systems like a pro
• Ability to use Google Suite (Gmail, Meet, Drive), and other online client monitoring systems or tools with ease
• Strong interpersonal skills with the ability to listen actively and build excellent rapport with people from all backgrounds
• Excellent communication skills, verbal and written; able to develop effective relationships with a range of stakeholders
• If you speak multiple languages, let us know! 
• Excellent organisation, planning and time management skills
• Ability to thrive in a fast-paced, fully-remote environment
• Able to work unsupervised as part of a remote team to meet agreed outcomes, targets and deadlines 
• Must hold a professional liability insurance

Personal qualities

• Able to demonstrate personal accountability, emotional resilience and ability to work well under pressure
• Commitment to valuing equality and diversity and understanding of how this applies to own area of work
• Commitment to own professional and personal development and willingness to undertake training and development as appropriate to the role
• Able to work flexible hours
• Happy to work remotely as a part of a dynamic and rapidly growing coaching team

Why join us?

• Competitive pay
• Fully remote working
• Supportive supervision - you’ll find a supportive environment facilitated by highly experienced members of our Health Coach Team; the goal is to support you in becoming the best health coach you can be.
• Flexible working hours - you’ll have the opportunity to structure your workload to suit your schedule
• An exciting and rewarding role in a high-growth start-up environment
• Training and development opportunities