Offer summary
Qualifications:
Bachelor's degree in relevant field or equivalent experience, 2+ years of technical support and customer service experience, Advanced knowledge of MS Products, hardware repair skills, SCCM, Experience with Workspace One, ITIL processes, IP networking, Independent worker with excellent communication skills.
Key responsabilities:
- Provide IT support services for internal employees
- Process technical support incidents and requests through ticket queue
- Update tickets regularly and escalate when needed
- Participate in project work and report updates to management
- Setup, support, and maintain computers, phones, and applications