IT Technical Writer II

Space Coast Credit Union (SCCU), the 3^rd largest credit union in Florida, is looking for a IT Technical Writer II to join our ONESCCU team at either our Melbourne Headquarter location! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING!

Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities.

SCCU Team Member Benefits:

• ONESCCU annual bonus available!
• Hybrid Work Options - Work from home up to 3 days a week.
• Flexible Schedule options!
• Medical, Dental, & Vision Insurance
• HSA (Health Savings Account) with SCCU matching contribution
• SCCU Paid Long Term and Short Term Disability coverage
• SCCU Paid Term Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off
• 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
• Tuition Reimbursement Program

SCCU Team Member financial discounts & perks (save money every month!):

• Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat etc. / GAP coverage at half price
• Fixed low rate credit card- 5.99%, if approved
• FREE Identify Theft Protection!
• No fee SCCU accounts

IT Technical Writer II Salary Range

• $69,611.99 - $74,151.90

IT Technical Writer II, Duties & Responsibilities

• Create and maintain technical documentation for our IT products and services, including standard operating procedures (SOP), technical inventory of our IT landscape, user guides, manuals, online help, and knowledge articles.
• Collaborate with IT managers, engineers, developers, and subject matter experts to understand product features and functionality and translate technical information into clear and concise documentation.
• Ensure that all documentation adheres to style and formatting guidelines and is up-to-date with the latest product releases and updates.
• Disseminate technical information in easy-to-understand language for a non-technical audience.
• Write documentation for internal teams such as developers, network engineers, and IT technicians.
• Continuously improve documentation processes and tools to enhance the quality and efficiency of documentation production.
• Create diagrams, charts, and other visual aids to assist readers in understanding a product or process.

IT Technical Writer II Qualifications

• Bachelor's Degree in appropriate field of study or equivalent work experience required.

• 3-5 years of technical writing experience required. Technical Writer for an IT organization preferred.

IT Technical Writer II Hours

Standard hours are M – F 8:00 AM – 5:00 PM.