Technical Writer - Robotic Systems Development

KION Group is a leading supplier of forklift trucks and warehouse equipment, as well as integrated automation technologies, and software solutions for the optimization of supply chains. KION Group employs over 42,000 skilled professionals to service its customers globally. Our solutions ensure the smooth flow of materials and information in customers’ warehouses, production plants, and distribution centers in over 100 countries.

This position will be part of the Robotic Systems Development (RSD) team within the Central Technology Office (CTO). CTO plays a key role in our organizational structure by bringing together technical expertise and innovation across the KION Group and its Operating Units. RSD explores the cutting-edge robotic technologies we develop and brings innovative solutions to life. Our diverse teams go beyond technology development, providing comprehensive solutions, services, and lifecycle support. We are dedicated to turning the CTO's vision into reality and empowering our operating units to deliver revolutionary solutions to our valued customers.

This position is located in Holland, MI. This is a hybrid position requiring three days in-office and two days optional to work from home.

What we offer:

What we offer:

•Career Development

•Competitive Compensation and Benefits

•Pay Transparency

•Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer

Dematic provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The base pay range for this role is estimated to be $70,125 - $102,850 at the time of posting. Final compensation will be determined by various factors such as work location, education, experience, knowledge, and skills.

Tasks and Qualifications:

Responsible to produce, provide and maintain technical documentation for non-technical operators ,service and (limited) commissioning audiences

• The outputs are product-based content & manuals for non-technical, as well as service audiences

• Autonomous acquisition, processing and writing of product-based information

• Authoring and provision in US-English via a standardized content management system (DITA/XML industry standards- training will be provided) 

• Validation of selected content for team internal peer reviews

• Collection of client, expert and user feedback for quality assurance and improvements of content

• Ensuring transparency on execution status and provision of content

• Support as the NA- key user of CCMS tooling

Collaboration: The primary working language for this role is English.

• Collaboration with Europe/America-based experts, as well as peers, training teams, internal clients and other stakeholders globally

• Standardization of efforts including content, as well as (limited) tooling and processes

Exclusions

• Translations and/or changes to translations

• Creation or review of documentation of other departments

Qualifications

• 3-5 years of experience as a technical writer in technical industries including automation & automotive

• University degree in engineering or technical writing/communications

• Bonus: Experience working with/for European/APAC businesses