ServiceNow Resources

Overview

Key responsibilities

• Implement and configure the ServiceNow platform to meet business requirements
• Design, develop, and implement custom applications and solutions within ServiceNow
• Collaborate with stakeholders to gather requirements and translate them into technical solutions
• Configure and customize ServiceNow modules including Incident, Problem, Change, and Asset Management
• Create and maintain ServiceNow workflows, forms, reports, and dashboards
• Develop and maintain integrations between ServiceNow and other systems
• Provide ongoing support and maintenance for the ServiceNow platform
• Troubleshoot and resolve technical issues related to ServiceNow functionality and configuration
• Conduct testing and quality assurance of ServiceNow applications and modules
• Ensure compliance with best practices, standards, and policies within the ServiceNow environment
• Train and mentor end-users and colleagues on ServiceNow functionality and best practices
• Participate in the evaluation and implementation of new ServiceNow features and capabilities
• Contribute to the continuous improvement of ServiceNow processes and functionalities
• Document technical designs, configurations, and processes within the ServiceNow platform
• Stay updated with ServiceNow releases, patches, and new features, and evaluate their impact on the existing environment

Required Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field
• ServiceNow Certified System Administrator (CSA) certification
• 5+ years of experience in ServiceNow administration, development, and implementation
• Solid understanding of IT Service Management (ITSM) principles and frameworks
• Proficiency in JavaScript, HTML, CSS, and other web technologies
• Experience in designing, developing, and implementing ServiceNow workflows and automation
• Ability to write and troubleshoot JavaScript, Glide, and Jelly scripts in ServiceNow
• Knowledge of ServiceNow Service Portal development and customization
• Experience in integrating ServiceNow with other systems using web services, REST APIs, etc.
• Strong analytical and problem-solving skills with a keen attention to detail
• Excellent communication and interpersonal abilities to collaborate effectively with diverse teams and stakeholders
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities
• ServiceNow Certified Implementation Specialist (CIS) certification is a plus
• Familiarity with Agile methodologies and ITIL framework is advantageous
• Proven track record of successful ServiceNow implementations and enhancements