Virtual Receptionist/Customer Service

Position Title: Virtual Receptionist/Customer Service
Work Set-up: Work from Office
Salary: Php 30,000.00 – Php 35,000.00 (Depending on the experience)
Schedule: 6:00 AM to 3:00 PM PH Time

Join us as we help you develop your skills and experience while being with an amazing and motivated team! Our client is a successful leading Business Process Outsourcing Industry that provides dedicated remote staff and offshore staffing services with a smart choice when it comes to outsourcing staff in the Philippines. They offer loyal, motivated staff at a low cost and flexible solutions to suit any budget. They also provide businesses with platforms for growth, combining skilled resources with the best technology.

JOB DESCRIPTION FOR A VIRTUAL RECEPTIONIST/CUSTOMER SERVICE

Responsibilities as a Virtual Receptionist/Customer Service:

• Answer all incoming calls within 3 rings, adhering to client standards.
• Manage each call effectively using the computerized console instructions.
• Adapt responses and call management based on the unique instructions provided by each client.
• Develop the ability to handle up to 80 calls per day comfortably.
• Research and understand each client’s business to make appointment bookings and manage diaries on their behalf.
• Take accurate and timely messages via email using Outlook.
• Put calls on hold professionally, using appropriate language.
• Always use professional and positive language, e.g., “Yes, certainly,” “Thank you for holding,” “You’re welcome.”
• Ensure a positive and seamless caller experience.
• Provide customer service support as needed.
• Handle client complaints according to client standards.
• Demonstrate the ability to multi-task effectively.

Qualifications as a Virtual Receptionist/Customer Service:

• Bachelor’s Degree in Business Administration, Mass Communication, English, or any related field.
• Any 4-year degree with 4-5 years of experience in Virtual Receptionist and Customer Service roles.
• Proficiency in English, both verbal and written, with excellent comprehension skills.
• Ability to maintain discretion and confidentiality when dealing with clients.
• Excellent written and oral communication skills, particularly in explaining technical information.
• Energetic self-starter with the motivation to continuously learn and take initiative.
• Proficiency in G Suite, especially Google Docs and Excel Sheets.

Your love for Boomering will jump-start with these meaningful engagement activities and perks. Using the concepts and tools of EOS (Entrepreneurial Operating System), Boomering provides a fun, rewarding and stimulating environment where work-life balance meets a commitment to foster growth.

• Genuinely caring Leadership Team
• Competitive salary package
• Company-provided full set-up for desktop/laptop with a back-up internet
• Free pre-employment Medical Assessment (T&C apply)
• HMO on the first day of hire
• 15 Vacation Leaves and 5 Sick Leaves
• Annual Performance Reviews
• Unlimited Employee Referral Incentives
• Employee Loan Facilities
• Social Clubs and Interest Workshops
• Company events where you get a chance to win amazing prizes and be rewarded for your outstanding performance.
• Statutory Benefits: Maternity, Paternity and Solo Parent Leaves, Magna Carta for Women, Retirement Benefits, OT, and Premium Pays

About Boomering:

Boomering is an ISO-certified, leading BPO company in Clark Freeport Zone, Pampanga.
Our mission to Enrich Client and Staff Lives through Simple and Smart Offshoring Solutions and our S.T.E.P. Core Values (Service, Transparency, Excellence and Partnership) are the framers of our continuing success.

Providing equal opportunities and collaborative culture of excellence, Boomering is not just your average BPO. We are here to make a difference.

Future-proof your career and pursue your passion with Boomering! We want career thrill-seekers who are committed to growth as much as we are.

Website: www. boomering.ph
Career Portal: https://boomering.zohorecruit.com/jobs/Careers
Facebook and LinkedIn: Boomering Inc.; Boomering Careers
Salary: PHP 30K - 35K