Offer summary
Qualifications:
Excellent Japanese and English Language skills, both written and verbal., 3+ years in Customer Support-adjacent role..
Key responsabilities:
- Monitor training for direct reports in Japanese language and player experience.
- Manage QCM and monitor Japanese language QC and talent performance.
- Assist with ticket escalations, translations, and training materials creation.
- Review evergreen documents and conduct interviews for Japanese hires.
- Assist with live-Ops support materials and translations of public-facing messages.