Financial Counselor

Description

ABOUT US
IVX Health is a national provider of infusion and injection therapy for those with Rheumatoid Arthritis, Crohn's Disease, Multiple Sclerosis and other complex chronic conditions. IVX offers a different, better approach to caring for our patients and believes it is vital to take the same approach with our employees. We strive to empower our team to succeed while embodying our core values: Be Kind, Do What's Right, Never Settle, Make It Happen, and Enjoy the Ride.

ABOUT THE ROLE
The Financial Counselor is a patient-centric role providing support to the patient population of IVX Health. Primary responsibilities of the Financial Counselor are explaining patient financial liability/information, determining prospective patients ability to pay out-of-pocket costs, providing education on copay programs and patient assistance foundations, and assisting with the application process(es). Ideal candidates are customer focused and can multitask with interruptions in a fast-paced environment.

JOB RESPONSIBILITIES

• Discuss insurance coinsurance, copays and deductibles with patients and educate them on their insurance coverage as needed
• Furnish patients and internal customers with patient balance estimates
• Obtain consent and populate financial assistance program applications and copay applications on patients behalf
• Learn and work with team on Assist Point platform to identify potential financial assistance programs and expedite enrollment
• Obtain financial information and signatures from patients when requested by foundations
• Set up, edit, and maintain payment arrangements in advance or post treatment of patients
• Properly document all conversations in applicable systems (EMR, practice management, patient communication system, etc.)
• Perform other duties as assigned

BENEFITS + PERKS

• Flexible work schedule that promotes a positive work-life balance
• 401(k) program with company-match
• Comprehensive Health, Dental, and Vision Insurance plans
• Fertility Healthcare and Family Forming Benefit
• Company-Paid Life/AD&D Insurance
• Voluntary Accident, Critical Illness, and Hospital Indemnity Insurance
• Voluntary Short-Term and Long-Term Disability Insurance
• Tuition Reimbursement Program
• Charitable Giving Match and Community Involvement PTO Program
• Employee Referral Bonus Program

Qualifications

ESSENTIAL COMPETENCIES

• Excellent written and verbal communication skills
• Prior knowledge of clinical office procedures, medical practice, and medical terminology
• Strong knowledge working with insurance and managed care plans to include benefit structures
• Ability to navigate payor portals
• Excellent customer service skills
• Ability to recognize, evaluate and solve problems
• Self-disciplined, with the ability to work independently and effectively prioritize workload to meet deadlines
• Proficiency with standard office software applications (Microsoft Office, Outlook, Teams, etc.)

REQUIRED EDUCATION & EXPERIENCE

• High school diploma or equivalent
• At least three years of experience in coding, billing, and revenue cycle functions
• Basic understanding of infusion/oncology practice management preferred to include in-depth understanding of insurance

WAGE RANGE:  
Pay is based on a number of factors including market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations to our size and industry. For our Financial Counselor role, we generally pay new hires between $20 and $23.50 per hour. It is not typical for an individual to be hired at or near the top of the range for roles and compensation decisions are dependent on the facts and circumstances of each situation. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company benefits; some of these benefits may also be available for part-time positions.

EEO STATEMENT
IVX Health is proud to be an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees. IVX Health wants to have the best available people in every job, and we make employment decisions on the basis of business needs, job requirements, individual qualifications, and merit. Equal employment opportunities are provided to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, military and veteran status, age, physical or mental disability, genetic characteristic, reproductive health decisions, family or parental status, or any other legally protected category in accordance with applicable federal, state, or local laws. IVX Health prohibits discrimination, harassment, or retaliation of any kind based on any of these characteristics. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship and all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation benefits, and separation of employment.