Client Success Lead

About Demyst

Demyst is a data management company specialising in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we’re seeking new team members to help us scale. By joining our team, you will play a crucial role in transforming the way enterprises access external data.

Demyst offers a standard configurable interface connecting external data ecosystems to centralized data platforms. We provide the necessary products, support team, and maintenance for production-ready, customized external data pipelines. Our pipelines include configured data, metadata, robust batch and real-time delivery, and ongoing support for optimal performance. Additionally, we offer a streamlined diligence, procurement, and data delivery service for evaluating new data, ensuring efficient decision-making based on agreed standards.

Don't miss out on the opportunity to play a vital role in revolutionizing data management for enterprises.

The Challenge

Demyst is known for partnering with our clients to capture value from external data. As we continue to build new enterprise client relationships, expand our existing client base, and scale our enterprise presales and customer success teams, we’re looking for a senior leader to partner with Sales in scoping new client solutions, improve the transitions from pre-sales scoping to post-sales delivery, and ensure effective project implementation and solution maintenance across all clients. 

You should have experience and be motivated to become an expert in the external data ecosystem and the power of data platforms. You’ll be relied upon for your entrepreneurial nature, technical aptitude, collaborative style, and ability to engage with the senior stakeholders of our enterprise clients in the financial services and insurance verticals. You will be creative in seeking greater efficiencies within and across your teams and those with which you partner (e.g. Sales, Product, Operations), and encourage the use of AI to maximize impact.

Responsibilities

• Player/coach accountable for Client Delivery across the region, overseeing the delivery lifecycle to ensure successful implementations according to agreed scope, timelines, and quality standards
• Build and maintain process to monitor project progress, track key performance indicators (KPIs), and take corrective actions if deviations from the plan occur
• Develop and implement best practices, methodologies, and tools to optimize Client Delivery and enhance overall efficiency and effectiveness
• Collaborate with cross-functional teams, such as Sales, Account Management, Product, and Platform to ensure smooth handoffs, seamless Client Delivery, and improved ways of working
• Ensure all projects have comprehensive project plans that define project scope, objectives, deliverables, timelines, and resource requirements
• Work closely with customers to gather requirements, identify dependencies, and establish project milestones
• Proactively identify potential issues or obstacles that may impact Client Delivery. Implement risk mitigation plans to minimize their impact. Act as an escalation point for Client Delivery, and escalate risks and issues to other functional leaders or exec as appropriate
• Train and coach team in effective client communication, e.g., providing regular project updates, status reports, and keeping all relevant parties informed about project progress, milestones, and changes or risks
• Manage and coach a team of Delivery Managers, Business Analysts, and Data Engineers, fostering their professional growth and promoting a culture of continuous learning
• Assess the skill sets and availability of team members, assign tasks and responsibilities, and ensure that resources are utilized efficiently to meet Client Delivery requirements
• Monitor and report key performance metrics, such as project timelines and resource utilization to Executive leadership
• Drive continuous improvement initiatives to identify opportunities for process enhancements, automation, and increased scalability while maintaining the highest standards of quality
• Other duties as required

Requirements

• Degree qualified in an appropriate discipline (technical degree or equivalent hands on experience preferred e.g., computer science, analytics, or software engineering).

• Player-coach mentality and experience with a minimum of 3 years leading a high-performing presales, consulting or customer success team.
• 5+ years of experience delivering strong outcomes in project management or solution engineering with enterprises, especially in banking, insurance, consulting or fintech verticals preferred.
• Experience managing 7- or 8-figure enterprise programs of work, and/or scoping or leading 7- or 8-figure enterprise deals,
• Experienced in shaping and delivering data use cases, providing data governance and compliance guidance, and successful adoption of data platforms.
• Demonstrated experience operating at the executive level with clients, building a strong trusted advisor relationship, with the ability to challenge and influence clients globally.
• Passionate about the ability for data and analytics to solve business problems for numerous types of clients.
• Exceptional listening and communication skills and the ability to synthesize complex products and problems into a clear aligned vision, and alignment to Demyst core value proposition.
• Polished interpersonal style, superb leadership and communication skills, high emotional intelligence, humility, grit and client-centricity.

Benefits

• Distributed working team and culture: work from anywhere in the world!
• Generous benefits and competitive compensation
• Be a part of the exploding external data ecosystem
• Join an established fast growth data technology business
• Collaborative, inclusive work culture
• Work with the largest consumer and business external data market in an emerging industry that is fueling AI globally
• Outsized impact in a small but rapidly growing team offering real autonomy and responsibility for client outcomes
• Stretch yourself to help define and support something entirely new that will impact billions
• Work within a strong, tight-knit team of subject matter experts and overseeing a team of renaissance technical talent
• Small enough where you matter, big enough to have the support to deliver what you promise
• International mobility available for top performers after two years of service

Demyst is committed to creating a diverse, rewarding career environment and is proud to be an equal opportunity employer. We strongly encourage individuals from all walks of life to apply.