Offer summary
Qualifications:
High School diploma or equivalent, Call Center or Customer Service experience, Fluency in English and excellent verbal skills, Basic Computer skills and courteous telephone manner, Compassionate towards elderly and medically-at-risk individuals.
Key responsabilities:
- Triage incoming calls for appropriate assistance
- Update Subscriber data accurately in the system
- Troubleshoot maintenance Alarms and home communicator issues
- Meet departmental standards for call handling and quality
- Adhere to company policies and complete required training