QMS Manager (Telecom)

Job Summary:

Xad Technologies is seeking a highly skilled and experienced remote QMS Manager with a strong background in the telecommunications industry. The ideal candidate will be responsible for developing, implementing, and maintaining a robust QMS to ensure compliance with industry standards, regulatory requirements, and customer expectations. The QMS Manager will play a crucial role in driving continuous improvement initiatives, fostering a culture of quality, and ensuring the highest standards of service delivery in our telecom operations.

Duties and Responsibilities:

• Design, implement, and maintain an effective QMS tailored to the unique requirements of the telecommunications industry.
• Ensure alignment with international standards such as ISO 9001 and industry-specific guidelines.
• Stay abreast of telecommunications regulations and standards, ensuring the QMS remains in compliance with all applicable requirements.
• Collaborate with regulatory bodies and stakeholders to address compliance issues and maintain necessary certifications.
• Identify areas for process improvement within the telecom operations to enhance efficiency, reduce errors, and optimize performance.
• Implement and oversee continuous improvement initiatives, working closely with cross-functional teams.
• Plan and conduct internal audits to assess the effectiveness of the QMS and ensure adherence to established processes.
• Coordinate external audits from regulatory bodies and certification agencies, addressing findings and implementing corrective actions.
• Develop and deliver QMS training programs to ensure all employees understand and adhere to quality standards and procedures.

Education and Qualifications:

• Bachelor's degree in a relevant field (telecommunications, engineering, business).
• Proven 10+ years of experience in a similar role within the telecommunications industry.
• In-depth knowledge of quality management principles, standards, and best practices.
• Relevant certifications, such as Certified Quality Manager (CQM) or ISO 9001 Lead Auditor, are highly desirable.