Offer summary
Qualifications:
Bachelor Degree, 2+ years QA experience, 3+ years supervisory.Key responsabilities:
- Achieve center's Quality metric target
- Design QA strategy with SOM/OM and Account Managers
- Conduct Root Cause Analysis meetings, ensure new programs deployment
- Manage QA team performance, staff evaluation, deliver feedback to Operations Manager
- Lead orientation of new QA Staff, participate in departmental activities