Offer summary
Qualifications:
2+ years support experience in accounting software or technical support team, Proficiency with basic accounting principles and procedures, Experience in Legal Practice Management or Financial tech industry, Technical skills in troubleshooting accounting software, SaaS applications, and cloud-based solutions, Strong organizational skills, multitasking ability, and a proactive mindset.
Key responsabilities:
- Support customers and internal teams with escalated technical issues
- Provide high-quality customer interactions with empathy and expertise
- Troubleshoot and document complex bookkeeping problems
- Collaborate with product experts to address escalations
- Share technical information and best practices for continuous improvement