Offer summary
Qualifications:
Experience in Retention, Sales, or Collections, High school diploma or equivalent (Associate's or Bachelor's degree is a plus), Tech savvy and proficiency with a Client Relationship Management system (CRM), Strong verbal and written communication skills along with active listening.
Key responsabilities:
- Educate clients on financial hardship debt program benefits and options
- Empathize, deescalate upset clients, assess their financial situation
- Collaborate with clients to develop customized solutions aligned with their goals
- Achieve retention targets by enabling clients to reach financial objectives
- Provide exceptional customer service over phone and communication tools