Business Analyst - Information Technology

Overview:

World Travel Holdings is seeking an experienced Business Analyst for its Business to Business (B2B) Division – Dream Vacations and CruiseOne.  Join our team and help us scope, define and communicate software initiatives that support the strategic objectives of the organization.

About World Travel Holdings
World Travel Holdings is the nation’s largest cruise agency and award-winning leisure travel company with a portfolio of nearly 40 diverse brands. In addition to owning some of the largest brands distributing cruises, villas, resort vacations, car rentals, resort day passes and luxury travel services, World Travel Holdings has a vast portfolio of private-label partnerships comprised of top leisure travel providers, including almost every U.S. airline, leading hotel brands and prominent corporations. The company also operates a top-rated travel agency franchise and is consistently recognized as an industry leader in employee engagement and work-at-home employment. Its global presence includes operating multiple cruise brands in the United Kingdom. World Travel Holdings has offices in Wakefield, Mass.; Ft. Lauderdale, Fla.; and Chorley, England. For more information, visit WorldTravelHoldings.com.

• Work closely with product owners to understand the overall business problem to be solved with end picture in mind and develop product backlog items.
• Work in a scrum environment interacting with the scrum team and product owners throughout a Sprint, verifying work products while at the same time preparing the product backlog for future sprint work.
• Develop user stories, use cases, flow charts and relevant artifacts to convey scope of work.
• Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
• Negotiate with product owners and customers on their assumptions of how they will successfully execute their plans.
• Assist with Sprint testing and user acceptance testing when needed.
• Support project initiatives, including identifying and analyzing preliminary business needs, time and resource estimates, defining the project scope and objectives, and working with business users.
• Work with the Training team to identify and assist in the development of training requirements for the delivery of all system projects to include "train the trainer" requirements and the necessary training materials.

• Bachelor’s degree in Business Administration, Marketing, Computer Science, Engineering or related field
• 4+ years in a business analysis role
• Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements
• Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of executives, managers, and subject matter experts
• Aptitude to analyze problems and provide solutions in a time sensitive environment
• Proven ability to engage in multiple initiatives simultaneously and successfully
• In depth knowledge of the Software Development Lifecycle required; experience with Scrum or other Agile methods is preferred
• Experience in writing user stories and acceptance criteria, and in using MS Office products
• Dabbled with SQL and XML
• Knowledge of web development best practices and industry standards

Additional Qualifications a plus!

• Experience with Back Office bookkeeping and accounting practices
• Experience in the travel, tourism, or cruise industry