Director - Utilities Intelligence

Title:               Director – Utilities Intelligence - P5

Location:        Remote – Canada - must be able to travel the US

Reports to:     Vice President – Utilities and TMT Intelligence

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. A pioneer in the use of big data, artificial intelligence (AI) and algorithmic modeling capabilities to understand consumer behavior, J.D. Power has been delivering incisive industry intelligence on customer interactions with brands and products for more than 50 years. The world's leading businesses across major industries rely on J.D. Power to guide their customer-facing strategies.   

The Role:   

J.D. Power has a long-standing utilities practice supporting electric, natural gas, and water utilities. We are seeking a practice director to deeply engage with our clients via our syndicated benchmark studies and to advise them on continually improving their customers’ experiences. You will have the responsibility of delivering J.D. Power study results to dozens of utilities clients, as well as leading several utilities syndicated benchmark studies at J.D. Power.
 

The Impact You Will Have in This Role:  

The practice director will act as a subject matter expert for J.D. Power (syndicated study development, data analytics, and client presentations). You will develop and conduct client presentations, working to identify customer-driven opportunities and make first-rate recommendations to drive business results for our clients.

What You’ll Be Doing in This Role: 

• Interact strategically with key industry stakeholders, including delivery of virtual and onsite client presentations
• Identify and develop sales opportunities with the sales team, be involved in consulting projects with clients
• Work with the product team to design and launch new products
• Create and deliver thought leadership – publications, conferences, etc.
• Some travel required - must be able to travel the US

Qualifications of this Role:

• Advanced utilities industry experience and a strong understanding of customer experience best practices
• Understanding of critical strategic challenges for utilities such as sustainability, electric vehicle and brand management leadership
• Strong communication skills, specifically proven ability to deliver presentations in front of Senior Executives, and professional writing skills
• Demonstrated experience analyzing data and developing insights
• Bachelor’s Degree from a college or university

The Hiring Manager says:  

“I’m looking for someone who can make an immediate impact with our clients. I’m looking for someone who is excited about the opportunity to help solve the satisfaction, sustainability and brand leadership challenging our utilities clients.”

The Way We Work:  

• Leader Led 
• Remote First 
• Foster Flexibility  
• Reward Performance 
• Time off Matters 

Company Mission   

J.D. Power is clear about what we do to ensure our success into the future. We unite industry leading data and insights with world-class technology to solve our clients’ toughest challenges.    

Our Values   

At J.D. Power, we strive to be Truth Finders, Change Makers and Team Driven - the distinct behaviors that, together, define our unique culture.    

Truth Finders - At J.D. Power, we are proud of the unbiased data and findings we provide. As individuals, each and every member of our team is dedicated to living this same objectivity and embodying the highest ethical and professional standards – the only ‘favorite’ we have is the truth.    

Change Makers - At J.D. Power, we never stand still. We constantly seek better ways – innovating and evolving in everything we do to support our colleagues and our clients alike – and all in service of delivering data and insights that drive meaningful business impact.    

Team Driven - At J.D. Power, we are one team and we are activated. Regardless of individual role, every member of our team is dedicated to supporting their immediate colleagues and our broader J.D. Power family to deliver on our collective purpose and make us greater than the sum of our parts. At J.D. Power, these values are more than words.

J.D. Power is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. 

Should you require accommodations during the recruitment and selection process, please reach out to tarecruitment@jdpa.com. 

To all recruitment agencies: J.D. Power does not accept unsolicited agency resumes and we are not responsible for any fees related to unsolicited resumes.   

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