Senior Manager, Specialty Sales

Helping careers take flight. Reshaping an industry. Enable your career to be Made on Duck Creek.   

WHO WE ARE:  

Duck Creek Technologies is the intelligent solutions provider defining the future of the property and casualty (P&C) and general insurance industry. We are the platform upon which modern insurance systems are built, enabling the industry to capitalize on the power of the cloud to run agile, intelligent, and evergreen operations. Our modern SaaS solutions help insurers set a new standard and revolutionize how consumers interact with insurance companies.   

Authenticity, purpose, and transparency are core to Duck Creek, and we believe insurance should be there for individuals and businesses when, where, and how they need it most. Our market-leading solutions are available on a standalone basis or as a full suite, and all are available via Duck Creek OnDemand. With more than 1,000 successful implementations to date, Duck Creek removes the IT burden for insurers so they can focus on the business of insurance.  

We have a flock of more than 1,800 employees across the globe and are proud to be a Flexible-First employer. We empower our employees with the choice to work from an office, from home, or on a hybrid schedule. Our flexible-first environment fosters productivity, inclusion, collaboration, and ensures a consistent employee experience regardless of location.  

If working in a fast-paced, rapidly evolving company that is transforming one of the world’s oldest and largest industries sounds exciting, let us know. We are excited you are considering Duck Creek as a future employer and hope you decide to join “The Flock”!  

To learn more about us, visit www.duckcreek.com and follow us on our social channels for the latest information – LinkedIn and Twitter. 

Title: Senior Manager, Specialty Sales

WHAT YOU’LL DO:

The Senior Manager, Specialty Sales is the sales and account lead assigned to one or more large strategic customers and helps deepen and expand the Duck Creek’s engagement with a defined strategic, market-leading, large, global customer.  The Senior Manager, Specialty Sales is accountable for global revenue growth, the end-to-end satisfaction, and reference-ability of the customer(s) throughout the customer life cycle; and leads and coordinates Duck Creek’s onsite and virtual account team orchestrating all Duck Creek team members around a single, clear articulated account strategy. To drive toward success, the Senior Manager, Specialty Sales ensures three critical elements are in place: a customer validated multi-year road map, an associated account strategy and annual plan, as well as effectively deploying and executing against the customer-Duck Creek agreed governance model (including the assigned Executive Sponsor).   The role is ultimately measured by growth in overall revenues, protecting the maintenance base, and increasing the NPS over time.

• Orchestrates and leads the execution of the account strategy, incorporating virtual account team (including sales, solutions, services, and partners)
• Acts as the Sales lead on assigned one or more large strategic customers account(s) with primary focus on software license growth in partnership with the services team driving services growth.
• Manages all customer- facing functions, including executive sponsor engagement, strategic program reviews, etc. all to achieve tighter more profitable business plans, thus increasing customer satisfaction and further solidifying the Named Account Executive’s position as a trusted adviser.
• Completes long-term business strategy planning and creates the Duck Creek-enabling innovation agenda with the customer
• Drives and identifies co-innovation opportunities, then facilitates moving from pipeline to delivery of the opportunities.
• Develops long term c-level relationships, creates and manages a strong joint Duck Creek-customer governance model, and ensures that the Duck Creek assigned executive sponsor is appropriately engaged
• Leads integrated account planning and ensures that Duck Creek footprint is expanded with involvement of all relevant account team members and strategic engagement with partners
• Proactively identifies customer problems and proposes Duck Creek solutions
• Influences and leads a virtual team of resources from various functions and geographies.
• Drives revenue growth across all Duck Creek throughout the customer lifecycle
• Creates barriers to entry for competitors, protecting Duck Creek’s customer base
• Provides leadership around value realization
• Performs other related duties and activities as required.

WHAT YOU’VE DONE

Education and Work Experience:

• 10+ years of business experience in Sales or Consulting with complex business software / IT solutions
• 5+ years of deep insurance industry/domain expertise
• 5+ years of Account Management experience / leading account teams

Specialized Knowledge, Skills, and/or Abilities:

• Strong knowledge of the complete Duck Creek offering (including Service and Support)
• Strong solution sales skills a must and have demonstrated exceeding sales targets
• Experience with long term planning of resources, technology and account structure
• Exceptional communication skills.
• Proficient in Microsoft Excel and Word
• Proficient in Salesforce
• Ability to effectively lead a cross functional team by focusing on strategic outcomes

Other Requirements:

• Travel: 80%
• Special Work Hours: May require overnight work schedule
• Work Authorization: Legally authorized to work in the country of the job location.

WHAT WE STAND FOR:  

Our global company celebrates & leverages the differences each employee brings to the table. Our success is a direct result of an inclusive culture where opportunities to learn from one another occur regardless of title, seniority, or background. This collaborative and team-oriented approach is at the core of how we operate and continuously improve our products, services, and systems.  As such, Duck Creek is committed to providing equal opportunity to all employees and applicants – to recruit, hire, train, and reward employees for their individual abilities, achievements, and experience without regard to race, color, gender, religion, sexual orientation, age, national origin, disability, marital, military, or any other protected status.  

We strive to be an example to the world of inclusion, diversity, and equity in all things – where employees are free to be their authentic selves in the workplace and in the communities in which we live. We believe in leading by example and are proud of the diversity of our team and our shared commitment to our Core Values: We Prioritize Respect; We Listen; We Care; We Add Value; and We Lead.

To learn more about our inclusive company culture, values, DE&I initiatives, and people, please visit: https://www.duckcreek.com/life-at-duck-creek/. 

Please let us know if you encounter accessibility barriers with our web content by sending an email to accessibility@duckcreek.com. 

Duck Creek Technologies does not accept, nor will we pay a fee for any hires resulting from unsolicited headhunter or agency resumes.  

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