Offer summary
Qualifications:
3-5+ years of native mobile development experience on Android or iOS platforms, Experience in technical support and proficiency in Zendesk, GitHub, Slack, Jira.
Key responsabilities:
- Break down customer questions, find solutions, communicate effectively
- Analyze user feedback for actionable next steps, collaborate with key accounts
- Participate in on-call rotation, proactively address customer trends
- Use technical writing skills to articulate solutions, work with product engineering teams