- Results: Lead the business of support (SMA) to increase financial results and customer satisfaction through developing performance measurements on which to monitor progress against key metrics.
· Manage the Support Services in term of P&L
· Manage the SMA proposal (operationally and financially) focus on timely renewal and pricing.
· Manage commercially in cooperation with sales manager the negotiation with the end customers and partners
· Manage all Third-Party partnerships / suppliers to optimize performance and value (underpinning contract , service providers)
· Liaise with regional salespersons and service stakeholders to help define support programs offered to customers, maintain current program offerings and create value-added services.
Requirements
- Degree in IT, engineering or equivalent experience in related field, MBA and/or PMP is an advantage
- 5+ years of Sr. leadership experience in a HealthCare IT service leadership
- Deep knowledge of driving complex Healthcare IT Projects
- Proven understanding of After Sales Processes for Services
- Knowledge of the Healthcare IT Marketplace, its main actors, trends, and challenges
- Knowledge of medium to large scale / multi-site projects in a clinical environment, for customers in the Middle East Region.
- Good understanding of technical and IT systems, knowledge about hospital / radiology workflows.
- Excellent leadership and organizational skills
- Strong inter-personal skills with ability to communicate effectively at all levels
- Arabic is a big advantage
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