Must have CSA certification
Responsibilities:
Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape.
Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
Steer the team across ( ITSM , ITOM , IRM , ITBM ) to gain best from the implemented product suite
Demonstrate expertise in integrating and modernize systems using REST and SOAP based integration, scripted REST and SOAP API , Flow designer , Integration hub to create a robust and best in class servicenow implementation.
Create Best practice framework to support enhancement and custom applications development and migration
Service Portal design, often in support of custom applications
Support Virtual Agent and Mobile application development
Excellent knowledge of ServiceNow Best Practices
Develop methodologies for consistent development, improvement, and deployment of designed solutions.
Requirements:
8+ years of relevant experience with ServiceNow required
Expert in ITSM + atleast any one area from SPM , HRSD , GRC or CSM. ( Not all) + Knowledge of Integration Hub and exposure to App Engine Studio / custom apps.
Expert in Performance Analytics
At least 2 + main line certifications
3+ years experience with Java Script required
Through Understanding of ServiceNow Platform and its capabilities across ITX product suite including ( ITSM , ITOM , IRM )
Must have CSA and CIS-ITSM / CAD or equivalent
ServiceNow Solution Architect ( CTA or CMA ) preferred
Preferred Certifications in at-least 2 ( CIS IRM, CIS HRSD, CIS CSM , CIS SIR/ VR , CAD , CIS -ITOM)
Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.
ITIL Foundations certification preferred.
Bachelors degree or equivalent combination of education and experience.
Knowledge of LDAP/Active Directory.
Experience with HTML coding and Scripting required
Excellent collaboration skills including analysis, brainstorming, communication, teamwork.
Ability and willingness to lead.
Self-starter and innovator.