ServiceNow Developer at WillWare Technologies

Must have CSA certification

Responsibilities:

         Work with the client to design and modify a cohesive framework of applications, integrations, data, security, SLAs, workflows, and processes in support of a global ServiceNow landscape.

         Hands-on development experience of ServiceNow scripting like Business Rule, Script includes, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound

         Steer the team across ( ITSM , ITOM , IRM , ITBM ) to gain best from the implemented product suite

         Demonstrate expertise in integrating and modernize systems using REST and SOAP based integration, scripted REST and SOAP API , Flow designer , Integration hub to create a robust and best in class servicenow implementation.

         Create Best practice framework to support enhancement and custom applications development and migration

         Service Portal design, often in support of custom applications

         Support Virtual Agent and Mobile application development

         Excellent knowledge of ServiceNow Best Practices

         Develop methodologies for consistent development, improvement, and deployment of designed solutions.

Requirements:

         8+ years of relevant experience with ServiceNow required

         Expert in ITSM + atleast any one area from SPM , HRSD , GRC or CSM. ( Not all) + Knowledge of Integration Hub and exposure to App Engine Studio / custom apps.

         Expert in Performance Analytics

         At least 2 + main line certifications

         3+ years experience with Java Script required

         Through Understanding of ServiceNow Platform and its capabilities across ITX product suite including ( ITSM , ITOM , IRM )

         Must have CSA and CIS-ITSM / CAD or equivalent

         ServiceNow Solution Architect ( CTA or CMA ) preferred

         Preferred Certifications in at-least 2 ( CIS IRM, CIS HRSD, CIS CSM , CIS SIR/ VR , CAD , CIS -ITOM)

         Thorough understanding of ITIL frameworks and processes such as Incident, Problem, Change and Request Fulfillment.

         ITIL Foundations certification preferred.

         Bachelors degree or equivalent combination of education and experience.

         Knowledge of LDAP/Active Directory.

         Experience with HTML coding and Scripting required

         Excellent collaboration skills including analysis, brainstorming, communication, teamwork.

         Ability and willingness to lead.

         Self-starter and innovator.