IT Project Manager - CRM

Job Description – IT Project Manager, CRM - Coperion

Position Overview

The CRM IT Project Manager oversees the technical implementation and management of Coperion’s CRM systems. This role is responsible for the technical strategy, project management of implementation, specifically requirements and design through implementation and hypercare, as well as maintenance and ongoing support of the system. Partnership is ley for this role as communicating technical concepts to business teams, management and stakeholders is required. Waterfall and agile project management skills are required to manage the CRM system in Coperion.

Key Responsibilities

• Oversee the IT execution and strategy of sales, service, field service, etc. programs that align to the overall organizational and IT CRM strategy
• Manage project team resources across many projects at one time that generally span over months or years in duration- allocate, reallocate and keep track decision process with IT leaders
• Architect project and program strategies that relate to all areas of the project lifecycle for CRM (i.e. Charter, budget, design, development, implementation, communication, training, vendor management, etc.)
• Partner with sales, business, leadership and IT directors to define portfolio direction
• Project management, as assigned and needed
• Oversee the proper execution of the Hillenbrand Project Management Methodology for all sales programs and projects

Skills & Experience Requirements

• Bachelor’s degree in Information Technology, Business or a related field
• 7-10 years of internal/external IT experience
• Minimum of 5 years of experience in compliance related roles
• Experience successfully implementing, leading, and supporting CRM systems (i.e. Salesforce Sales and Service Cloud)
• Experience successfully leading medium to large, complex projects and/or in business/IT consulting/management roles
• International experience preferred
• Ability to work autonomously
• English language required, German and French preferred

Reporting Relationships

Role reports to: Division CIO

Who we are: 

Coperion is an industry leader in compounding and extrusion, feeding and weighing, bulk material handling and service, bringing a wealth of know-how and experience to the market. Customers benefit from Coperion’s divisions of Polymer, Equipment & Systems, and Service that are optimally networked on a global basis to offer ultimate support in the design, manufacturing and implementation of ideal systems. Staffed by engineers, chemists, technicians and a variety of industry experts, these Divisions form a powerhouse of process solutions for their customers. Coperion is a Operating Company of Hillenbrand.

Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.

EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status.  Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities.  If you need a reasonable accommodation to assist with your job search or application for employment, email us at recruitingaccommodations@hillenbrand.com .  In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.  At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".