Client Service Delivery Manager (French as a 2nd language required)

Join us and make your mark at Envision Pharma Group as we continue to grow the business!Envision Pharma Group is a Technology Enabled Solutions Partner for the Life Science Industry with expertise in Commercialization, Value & Access, Artificial Intelligence, Data Analytics, and Integrated Medical Capabilities.

At our core, are our people, the manufacturers, and the patients our solutions impact and benefit across the globe. We drive growth through our innovations as an empowered, accountable, and entrepreneurial team. Our passion makes people healthier and happier.

Being part of a collaborative team means there's no limit to what you can achieve. With us, you can be a part of a growing company you want to work for.

What is the purpose of this role?The Client Service Delivery Manager will lead and manage one or more client accounts (depending on account size and complexity). This role oversees all aspects of client service on assigned account(s), responsible for establishing and maintaining a positive relationship with client, managing client expectations, and working effectively with the internal team to ensure the satisfaction of ETS clients with our technology solutions - ensuring adherence to both client process and industry requirements.

What will you be doing?

• Account Management - Client liaison for translating their business needs, technical expert for user experience across Classic and iEnvision solutions, knowledge of market competitors and compliance/regulatory standards, delivery of onsite and remote walkthroughs of new builds and providing solution training sessions to client(s).
• Project Management - Adhere to ETS and client requirements as well as SOPs and policies, manage and prioritize workload to meet timelines and budget, work as the liaison with internal teams to monitor adherence to project development and assist and comprehend the overall migration process.
• Business Development - Build positive relationships with clients and other external project stakeholder and have a solid understanding of the range of ETS technology solutions and wider service offerings in order to provide clients an optimal usage of the system and enhance their business value.

Do you have what we're looking for? - 2+ years of client facing experience with Medical Affairs software at a pharma or medical device company, medical communications agency, or equivalent experience in a related software role. - Ability to facilitate discussions, identify, analyze, and resolve issues. - Prior training of others in technology programs. - Experience managing ** multiple projects. - Confidence and experience in software including Microsoft Office, Jira, Salesforce, Sharepoint, etc. - French as a 2nd language required.

What's in it for you? - Excellent career growth and mentorship - Learning and development opportunities, including our Envisionary Leadership program. - Flexible working arrangements that facilitate a strong work-life balance. - Competitive compensation package with annual performance and salary reviews. - Medical, dental, and vision coverage from your first day. - Share option program. - An environment that promotes collaboration where employees have a voice, the space to invent, the chance to excel, and to have fun!

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#TogetherWeDiscoverWe turn vision into reality. Our people are integral to our success and our values reflect the Envision philosophy where our teamwork helps us all grow and our enthusiasm inspires each other.

Our Envisionary culture is a special environment that gives every employee a voice the space to invent and the chance to excel. A place where, every day, people laugh, think, take risks, and are excited about the possibilities the day brings.

Explore your place at Envision. If you have the experience highlighted above, we would love to hear from you.