Offer summary
Qualifications:
High School Diploma or GED, 1-2 years in customer service, Comfortable with technology.Key responsabilities:
- Monitor orders and shipments
- Ensure order accuracy and timeliness
- Coordinate with sales and data analysts
WHERE YOU WILL WORK
Hybrid role, Monday and Friday remote work from home, and Tuesday through Thursday onsite in our ClosetMaid Ocala, FL manufacturing facility.
Work schedule: 9:00AM-6:00PM
WHO YOU ARE
As our Customer Service Representative, your work will be in one of our focal areas based on your experience and interest.
You will be responsible for account management by providing pre and post-sales support. You will ensure customers have the correct information in terms of product, pricing, availability and lead time. You will respond to customer inquiries on purchase order status, delivery schedule, claims and returns. You will work closely with different departments to assist customer needs accurately.
WHERE YOU WILL WORK
In our ClosetMaid Ocala facility. A 600,000 square feet manufacturing and distribution facility.
RESPONSIBILITIES
REQUIREMENTS
Environmental/Physical Requirements
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position is located primarily in an office environment. The representative is required to sit for long periods of time. While performing the duties of this job, the representative may need the ability to lift and carry loads up to 20 pounds. Upon occasion, the representative may be exposed to a manufacturing environment and required to wear personal protective equipment.
WHY JOIN THE AMES COMPANIES
Our employees are our greatest assets, that is why we provide excellent comprehensive benefits for Full time positions.
♦Medical ♦Dental ♦Vision ♦ 401(k) ♦Life Insurance ♦Disability (STD/LTD) ♦Caregiving Support ♦Critical Illness ♦Hospital and Accident Coverage ♦Employee Assistance Program ♦Telehealth ♦Wellness ♦Paid Holidays ♦Vacation Days ♦Employee Stock Option Plan ♦Tuition Reimbursement ♦ Identity Theft Protection ♦ Pet Insurance ♦ Health Case Management, and much more.
We are environmentally conscious and responsible, proud supporters of local and national charities, and provide immense growth opportunity!
WHO WE ARE
The AMES Companies, has a rich history of American manufacturing. The AMES story goes back to 1774, making America’s first shovels. AMES® brand is the third oldest consumer brand in the country, and its tools have literally helped build America. Our business lines include Home Organization, Lawn and Garden Tools, Outdoor Living, and Cleaning Tools, with leading global brands.
Our leading brands include ClosetMaid®, AMES®, True Temper®, Razor-Back®, Jackson®, Southern Patio® and Harper®. We are a business unit of Griffon Corporation (NYSE: GFF)
WEBSITE: https://www.homebyames.com/en-us/
Work Authorization
The Ames Companies will only employ those who are legally authorized to work in the United States.
Equal Opportunity Employer
The AMES Companies, Inc. is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by contacting Human Resources at 1-909-210-9176 or by sending an email to recruiting@ames.com to make appropriate arrangements.
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