Job description

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POSITION OVERVIEW

The Operations Manager is responsible for planning, coordinating, and overseeing various operational functions within an organization to ensure smooth and efficient processes. This role typically involves managing people, optimizing workflows, and implementing strategies to improve productivity and reduce costs while maintaining quality standards.

Weekly Contracted Hours: Full-time 40 hours per week
Gender Preference: None
Accent Preference: Good English (written/spoken)
Skill Level: Intermediate to Advanced Level
Shift Hours: 8 am-12 pm ET
Shift Days: M-F

JOB DESCRIPTION

Help manage operations and collaborate with team members on projects and action plans
Integrates ideas, suggestions, and action plans from all other departments and comes up with action plans for strategic development
Initiates and develops strategic processes for implementation across all departments
Revamp and redesign current processes for improvement and strive to be ahead of industry trends
Performs deep dive on trends
KPI and scorecard generation
Ensures action plans are carried out by all departments
Audits Operations processes and implements measures to ensure optimization, continuity, or improvement
Manages business continuity in all Operations
Manages and facilitates continuous improvement of the Company, Staff, and Resources
Researches and works on business partnerships and options
Research on business / social media trends
Provide guidance and support to Operations staff on engagement & continuous improvement
Strategic networking/partnerships to increase the VA base
Create sourcing contracts within the industry
Partner with 3rd party providers for outsourcing opportunity
Conducts Interviews and screening of Operations Staff
Acts as a backup of all Operations processes