Customer Service Representative at Colonial Surety Company

About Us

Colonial Surety Company is an insurance company licensed for business in every state, listed by the U.S. Treasury as an approved surety, and rated “A Excellent” by A.M. Best Company. Our distinct, digital product platform has recently expanded to include important liability coverages for small and mid-size businesses. Founded in 1930, we use our experience—plus technology—to give busy people and businesses easy, affordable and digital access to a growing portfolio of bond and insurance products. We have an ambitious vision for impact and growth—and invite a diversity of motivated achievers to come, learn, work, create, grow—and succeed—with Colonial.

Job Summary:

The Customer Service Representative will interact with the company’s customers by addressing inquiries, assisting with applications and general product questions.

Location:

Woodcliff Lake, NJ

In office working environment. (this is not a remote or hybrid position)

Duties and Responsibilities:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
  
• Collects and enters orders for new or additional products and services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or other appropriate staff.
• Ensures that the appropriate actions are taken to resolve customers' problems and concerns.
• Maintains customer accounts and records customer interactions with details of inquiries, complaints or comments.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Typing, MS office and or Google Office Suite proficiency is a must.

Education and Experience:

• High school diploma or equivalent.
• Customer service experience required - preferably in an office setting.

Salary & Benefits:

• 45k annually paid bi-weekly consistent with the company's payroll.
• Medical, life, Dental and Vision Insurance.
• Paid time off and paid holidays - 2 weeks PTO and 1-week sick time first year.
• Clear succession path.
• 401k plan when eligible.

Schedule:

• 8:30am-5:30pm
• 1 hour lunch
• Monday to Friday
• No nights, no weekends

Please note: All staff must wear business attire, to include wearing suite and tie and clean shaven for males. Females must dress in business attire, to include suits, business dresses, etc.