Offer summary
Qualifications:
High School Diploma, 2+ years Call Center experience.Key responsabilities:
- Provide Technical Support for Emergency Response Devices
- Maintain outstanding phone etiquette skills
Connect America and our family of brands, including Lifeline, have helped aging individuals and at-risk populations live safely and independently in their homes for more than 40 years. As North America’s largest independent provider of connected care, we deliver a growing portfolio of innovative technologies that help bridge the gap between healthcare providers, individuals, and their care partners. Our easy-to-use solutions support health and safety in a way that leads to enhanced quality of life, earlier interventions, reduced hospitalizations and peace of mind for an estimated 10 million lives every year. Together, we are enabling independence and redefining the global home healthcare market.
Connect America has been recognized as one of Philly Happening’s Best Places to Work. Our award-winning customer service team has received the Best Service Award from Today’s Caregiver. In addition, our healthcare division was named Top Ten Home Healthcare Solutions Provider in 2019 & 2020.
At Connect America, we treat all our customers and team members ethically and respectfully, creating relationships built on trust. We work as supportive team members, developing customer solutions in a collaborative manner. If you are a dedicated, compassionate team player, come be a part of an organization that makes a positive difference in the lives of those we serve.
Our headquarters are located close to the city of Philadelphia, in Bala Cynwyd, PA. Learn more at www.connectamerica.com.
THIS CAN BE 100% REMOTE!!
Description:
The Operator is a member of the Technical Support Call Center team. S/he is responsible for: maintaining and promoting welcoming and serving subscribers, customer service callers, installers and vendors in a courteous, efficient and friendly manner. As part of this job, this individual is required to: demonstrate excellent computer skills; accurately handle and document information; while demonstrating a friendly, outgoing, energetic and service oriented demeanor. The position also always requires outstanding phone etiquette skills and a smile in your voice. The person suited for this position will possess exemplary typing skills, ability to multitask, keep one’s composure under demanding situations and be able to think independently and intuitively to the events happening at any given time.
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Requirements:
Education & Experience:
Connect America is a drug-free workplace and an Equal Opportunity Employer. We participate in the E-Verify program in our hiring practices to achieve a lawful workforce.
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